Hi, I’m
Tracey Turnbull
Ft. Lauderdale,United States of America
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Diplomatic experienced customer service professional with over 10 years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in credit card and banking regulations and best practices. Proficient Google and Microsoft softwares.
Overview
22
years of professional experience
Work History
Endurance DirectNorthbrook, United States of America
Customer Support Specialist I
10.2022 - Current
Job overview
- Vehicle service warranty, data entry, documentation, contract reviewing, research, analyzing policies, processing payments, and billing adjustments.
Colony Acquisition /BluRooFt. Lauderdale, United States of America
Customer Relations and Administrative Assistant
10.2016 - 04.2020
Job overview
- Developed and implemented standards for ensuring customer satisfaction
- Data entry, documentation, and supervising the activities of the customer relationship team
- Used social media platforms to engage with customers and provide quick resolutions to client problems
- Filed appropriate claims, researched and resolved issues accordingly
- Provided administrative support for CFO and Owner.
American Recovery Specialists IncLighthouse Point, United States of America
Account Manager/Investigator
04.2015 - 10.2016
Job overview
- Responsibilities included skip tracing debtors, logistics/dispatching, processing and documenting repossessed collateral, providing factual account updates, building and maintaining rapport with clients/lenders, court officials, and sheriff's department
- Coordinated transport of seized collateral for delivery to auction
- Data entry.
American ExpressPlantation, United States of America
Customer Support
02.2002 - 01.2012
Job overview
- Closed out and transferred deceased card member accounts, investigated disputed charges, wrote letters, made calls, and emailed merchants regarding claims of fraudulent charges
- Closed out or resolved disputed claims in a timely manner.
Education
Ashford University -Online
Bachelors in Early Childhood Education
Skills
- Data entry
- Research
- Microsoft Office
- Live chat
- Data collection
- Communication skills
- Google Suite
- Quality assurance
- Tech savvy
- Technical Troubleshooting
- Customer Service Excellence
- Payment Processing
- Customer Relationship Management (CRM)
- Complaint Resolution
- Product Knowledge
- Paperwork Processing
- Call Management
- Data Collection
- Data Entry
- Microsoft Excel
- Account Updating
- Typing Proficiency
- Microsoft PowerPoint
- Clerical Support
- Client Relations
- Warranty Service
- Problem-Solving Abilities
- Reading Comprehension
- Building Rapport
- Order Fulfillment
- De-Escalation Techniques
- Active Listening
- Order Processing
- Customer Education
- Dispute Resolution
- Documentation
- Customer Service
- Computer Proficiency
- Document Control
- Adaptive Team Player
- Microsoft Outlook
- Researching
- Medical Terminology Knowledge
- Conflict Resolution
- Grammar
- Filing
- Positive and Professional
- Credit Card Payment Processing
- Customer Relations
- Proofreading
- Courteous Demeanor
- Administrative Support
Organizations
- Endurance Direct
- Colony Acquisition /BluRoo
- American Recovery Specialists Inc
- First Data Corporations
- American Express
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist I
Endurance Direct
10.2022 - Current
Customer Relations and Administrative Assistant
Colony Acquisition /BluRoo
10.2016 - 04.2020
Account Manager/Investigator
American Recovery Specialists Inc
04.2015 - 10.2016
Customer Support
American Express
02.2002 - 01.2012
Ashford University -Online
Bachelors in Early Childhood Education
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