Jessika Holley
Summary
Professional with over 10 years of experience in client relations and customer service, specializing in building strong client connections and improving satisfaction through innovative solutions. Demonstrated expertise in problem-solving, communication, and team collaboration, with a successful history of coordinating cross-functional teams to achieve timely results. Focused on continuous learning and fostering a supportive work environment to drive future success with strategic initiatives.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist I
NEOGOV
Draper
07.2025 - Current
- Delivers frontline technical and customer support for government HR software users.
- Resolves inquiries efficiently, achieving high customer satisfaction standards.
- Collaborates with internal teams to escalate and troubleshoot complex issues.
- Documents cases accurately, adhering to established support workflows.
Daycare Teacher
A to Z Building Blocks
Draper
03.2024 - 03.2025
- Foster child development through personalized learning plans while maintaining strong communication with families to ensure optimal growth and engagement
- Implement age-appropriate educational activities and monitor developmental milestones while maintaining comprehensive documentation of student progress
Customer Support
Saela Pest Control
Orem
07.2023 - 11.2023
- Managed customer inquiries with empathy and professionalism while streamlining scheduling processes and resolving account-related concerns.
- Enhanced customer satisfaction through proactive problem-solving and implementing efficient scheduling solutions.
- Coordinated with service teams to optimize appointment scheduling while maintaining clear communication channels with clients.
Relationship Manager
iLS
Orem
05.2022 - 06.2023
- Cultivated strong client relationships through personalized consultations, delivering timely solutions and maintaining exceptional satisfaction levels.
- Coordinated with cross-functional teams to resolve complex client queries and develop comprehensive support strategies.
Culture Team
doTERRA
Pleasant Grove
12.2021 - 04.2022
- Developed and executed employee engagement initiatives, fostering positive workplace culture and enhancing team collaboration across remote and on-site teams.
- Created and implemented new cultural programs that strengthened team connections and workplace satisfaction in a hybrid work environment.
- Coordinated cross-functional initiatives to boost team morale and workplace engagement, leading to improved employee satisfaction.
Customer Support
doTERRA
Pleasant Grove
09.2019 - 12.2021
- Managed multi-channel customer communications through phone, chat, and email, delivering timely solutions while maintaining high satisfaction standards.
- Resolved complex customer inquiries through strategic problem-solving, ensuring first-contact resolution and building lasting relationships.
Fulfillment
LimeLush Boutique
Orem
06.2018 - 02.2019
- Streamlined order fulfilment processes by implementing systematic inventory tracking and optimizing shipping procedures for enhanced efficiency.
- Managed daily warehouse operations, maintaining accurate stock levels while meeting strict dispatch deadlines and quality standards.
- Coordinated with team members to process orders efficiently, ensuring timely deliveries and maintaining customer satisfaction.
Office Admin
MBi Nutraceuticals
Lindon
07.2016 - 05.2017
- Streamlined order processing and inventory management while coordinating freight logistics and maintaining accurate customer records for a leading nutraceuticals company.
- Managed multi-channel customer service operations, handling complex product inquiries and processing payments while ensuring optimal inventory levels.
- Orchestrated seamless order fulfillment operations, from customer interaction to shipping coordination, while maintaining strong vendor relationships.
- Implemented efficient order processing systems and inventory tracking methods, ensuring accurate product availability and timely deliveries.
Education
Bachelors of Art -
Southern Utah University
Cedar City, UT04.2016
Skills
- Customer service and support
- Order processing
- Inventory management
- Data entry
- Communication skills
- Client relations
- Phone and email support
- Problem solving
- Conflict resolution
- Time management
Timeline
Customer Support Specialist I
NEOGOV
07.2025 - Current
Daycare Teacher
A to Z Building Blocks
03.2024 - 03.2025
Customer Support
Saela Pest Control
07.2023 - 11.2023
Relationship Manager
iLS
05.2022 - 06.2023
Culture Team
doTERRA
12.2021 - 04.2022
Customer Support
doTERRA
09.2019 - 12.2021
Fulfillment
LimeLush Boutique
06.2018 - 02.2019
Office Admin
MBi Nutraceuticals
07.2016 - 05.2017
Bachelors of Art -
Southern Utah University