Sara Nichols
Odessa,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Personal Banker
Wells Fargo
Odessa, TX
07.2023 - Current
- Conducted account openings and closings for clients.
- Provided customer service to clients, including answering questions and resolving issues.
- Advised customers on various financial products available from the bank.
- Analyzed financial documents provided by customers to determine their needs.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Processed loan applications according to established guidelines.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Grew and maintained customer relationships to improve customer experience and trust in the bank.
Teller
Wells Fargo
Odessa, TX
01.2022 - Current
- Verified customers' identification to ensure compliance with laws and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
- Reported any operational issues or system problems that occurred during shift promptly.
- Balanced cash drawers on a daily basis.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Adhered strictly to all security procedures related to handling money at the teller window.
Education
Business Administration And Accounting
Odessa College
Odessa, TXSkills
- Transaction Processing
- Relationship Building
- Banking Policies and Procedures
- Attention to Detail
- Banking
- Wealth Management
- Customer Service
- Issues Resolution
- Teller Support
- Relationship building and management
- Branch operations
- Positive Attitude
Certification
- Notary Public
Timeline
Associate Personal Banker
Wells Fargo
07.2023 - Current
Teller
Wells Fargo
01.2022 - Current
Business Administration And Accounting
Odessa College
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