Devon Oloughlin
Wilkes-Barre,PA
Summary
Detail-oriented professional with expertise in managing store operations and improving customer experiences. Committed to mentoring staff and optimizing processes to drive efficiency and ensure high-quality service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Ahart's Market
Blakeslee, PA
05.2022 - Current
- Supervised daily operations to ensure compliance with store policies and procedures.
- Trained and mentored new staff on customer service standards and operational protocols.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Pocono Mountain West High School
Mount Pocono, PA06-2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Store opening and closing
- Attention to detail
- Customer service management
- POS systems
- Display setup
Certification
Ramp- Responsible Alcohol Management Program
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Ahart's Market
05.2022 - Current
High School Diploma -
Pocono Mountain West High School