Devon Parish
Toledo
Summary
Dynamic team leader with a proven track record at Chick-fil-A, enhancing customer satisfaction through effective team supervision and performance improvement. Skilled in problem-solving and analytical thinking, implemented process enhancements that significantly reduced wait times, fostering a collaborative environment that drives success and operational excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Team Leader
Chick-fil-A
08.2016 - 05.2026
- Led team in delivering exceptional customer service and maintaining high satisfaction ratings.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated daily shifts to optimize staffing levels and enhance workflow efficiency.
- Implemented process improvements that reduced wait times during peak hours.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Valet
Hospitality Parking
02.2023 - 02.2026
- Parked and retrieved vehicles efficiently to ensure guest satisfaction.
- Assisted guests with luggage and provided exceptional customer service.
- Maintained cleanliness and organization of parking area for safety compliance.
- Collaborated with team members to streamline vehicle flow during peak hours.
- Trusted to shuttle VIP guests wherever need be.
Education
Emergency Medicine -
Owens Community College
Perrysburg, OH05.2026
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team supervision
Analytical thinking
Performance improvement
People management
Accomplishments
- Currently have art work displayed in three local galleries across Toledo
- Have sold 2 original pieces this year.
- Became licensed and insured as an Ohio EMT
Certification
- NREMT Certs
- Ohio EMS License
- CPR Certs
Timeline
Valet
Hospitality Parking
02.2023 - 02.2026
Team Leader
Chick-fil-A
08.2016 - 05.2026
Emergency Medicine -
Owens Community College