Summary
Overview
Work History
Skills
Timeline
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Devon Rhone

West Islip,NY

Summary

Accomplished General Manager at Party City, adept in operations management and leadership, significantly enhancing team productivity and customer satisfaction. Expert in fostering strong relationships with clients and staff, and implementing strategic initiatives to drive sales growth. Demonstrates exceptional problem-solving and team-building skills, contributing to long-term business success.

Overview

22
22
years of professional experience

Work History

General Manager

Party City
07.2021 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Manager

Party City
09.2014 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Invitation Specialist

Party City
04.2011 - 09.2014
  • Followed all company policies and procedures to deliver quality work.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Supervisor

Party City
03.2007 - 04.2011
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Front End Supervisor

Party City
01.2005 - 03.2007
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.

Sales Associate

Party City
09.2003 - 01.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Customer relations

Timeline

General Manager

Party City
07.2021 - Current

Assistant Manager

Party City
09.2014 - 07.2021

Invitation Specialist

Party City
04.2011 - 09.2014

Supervisor

Party City
03.2007 - 04.2011

Front End Supervisor

Party City
01.2005 - 03.2007

Sales Associate

Party City
09.2003 - 01.2005

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Devon Rhone