Devon Sidle
Hernando, MS,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Millstone Medical Outsourcing
Olive Branch, MS
01.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative/Sales
B&P Enterprises
Walls, MS
11.2014 - 01.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone and email communication to foster top-quality service delivery.
Customer Service Representative
ADESA
Memphis, TN
05.2008 - 11.2014
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
Education
Bachelor of Science - Business Administration
University of Memphis
Memphis, TN05.2008
Skills
- Customer Relations
- Business Development Understanding
- Report Transcription
- Active Listening
- Account Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Brand Representation
Timeline
Customer Service Representative
Millstone Medical Outsourcing
01.2020 - Current
Customer Service Representative/Sales
B&P Enterprises
11.2014 - 01.2020
Customer Service Representative
ADESA
05.2008 - 11.2014
Bachelor of Science - Business Administration
University of Memphis