Devon Silguero
Riverside,CA
Summary
Accomplished, outcome-driven sales representative with multi-year success in leading challenging initiatives, with emphasis on increasing company sales and profit. Excel in organizational, communication, and time management skills. Adept at seeking out new potential clients, maintaining a strong business relationship with existing core clients, and exceeding sales objective. Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Word) and proprietary applications. Ability to quickly learn new hardware and software. Seeking a Customer Service Representative position, bringing 15+ years of experience as follows
Overview
19
19
years of professional experience
Work History
Inside Sales Representative
JF Manufacturing
01.2026 - Current
- Cultivated relationships with key clients, enhancing customer loyalty and retention.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Go Easy Cart Rentals LLC
10.2022 - 12.2025
- Order Processing & Invoicing: Receive, verify, and process purchase orders and invoices, ensuring accuracy in pricing, payment details, and shipping, often utilizing CRM or ERP systems.
- Sales Documentation & Support: Prepare and process sales contracts, quotations, proposals, and bid submissions to assist Account Managers.
- CRM and Data Management: Maintain up-to-date customer records, input data, and track sales performance metrics in Salesforce or similar CRM software.
- Customer Liaison: Act as the first point of contact for customer inquiries via phone or email, resolving issues, processing returns, and directing feedback to the sales team.
- Reporting & Analytics: Compile daily, weekly, or monthly sales reports, tracking KPIs and sales targets.
- Inventory Tracking: Monitor product availability and coordinate with logistics to ensure sales goals are met.
- Key Responsibilities and DutiesKey Responsibilities
Customer Service Representative
Legacy Distributing LLC
05.2020 - 09.2022
- Worked remote as customer service representative. Legacy Distributing is a wholesale distributor of powersports, light truck and jeep accessories. Answer inbound phone calls for product availability, process work orders, coordinate returns of merchandise to warehouse. Worked closely with the purchasing department to assist in product forecasting.
Inside Sales Representative
MTA DISTRIBUTING
01.2013 - 03.2020
- Oversee 400+ accounts throughout the continental United States.
- Train customers on MTA dealer B2B system.
- Grew territories year over year in excess of 30% per year.
- Coordinate sales with Outside Sales reps in selected regions.
- Motorcycle Tires and Accessories (MTA) is an industry leader in the distribution of aftermarket parts and accessories and distribute thousands of products that include ATV, street and off-road motorcycles and snowmobile parts and accessories to thousands of dealers nationwide.
Order Services Coordinator
KAWASAKI MOTOR CORPORATION
01.2007 - 01.2010
- Expedite 100 + phone calls, e-mails, faxes, and dealer requests per day. Oversee and managed product recalls: tracked claims, installations, and parts distribution.
- Provided technical
- Kawasaki Motors Corp., U.S.A., distributor of powersports vehicles including motorcycles, ATVs, Side x Sides and personal watercraft.
Education
High School Diploma -
Mira Monte High School
Mission Viejo, CA06-2001
Skills
- Domestic & International Sales
- Customer Service
- Brand Management
- Forecasting
Timeline
Inside Sales Representative
JF Manufacturing
01.2026 - Current
Go Easy Cart Rentals LLC
10.2022 - 12.2025
Customer Service Representative
Legacy Distributing LLC
05.2020 - 09.2022
Inside Sales Representative
MTA DISTRIBUTING
01.2013 - 03.2020
Order Services Coordinator
KAWASAKI MOTOR CORPORATION
01.2007 - 01.2010
High School Diploma -
Mira Monte High School