Devon Soltani
Santa Rosa,CA
Summary
At Wine Industry Network, I excelled as a Membership Services Coordinator, enhancing member onboarding and retention through exceptional customer service and sales strategies. Skilled in both interpersonal communication and meticulous record-keeping, I consistently ensured member satisfaction and operational excellence.
In addition to Membership Services I also oversaw Administrative duties, which included oversight of the organization's web domains & content, social media pages, & daily email campaigns.
Overview
4
4
years of professional experience
Work History
Membership Services Coordinator
Wine Industry Network
03.2020 - 07.2024
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Optimized member onboarding experience through thorough orientation sessions and resource provision.
- Collaborated with team members to plan and execute successful events for existing and prospective members.
- Provided personalized assistance and resolved member issues by working with relevant departments within the organization effectively.
- Conducted analysis of member feedback data to identify areas for improvement in service delivery.
- Managed membership database updates, ensuring accurate record-keeping and timely communications with members.
- Drove revenue growth through upselling additional services/memberships to existing clients when appropriate.
- Maintained confidentiality of sensitive information & accurate record keeping by adhering to strict privacy policies and filing systems.
- Promoted a positive work environment via effective communication and problem-solving skills.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz, CA09-2019
Skills
- Customer service expertise
- Sales proficiency
- Member retention strategies
- Data entry proficiency
- Problem-solving skills
Timeline
Membership Services Coordinator
Wine Industry Network
03.2020 - 07.2024
Bachelor of Arts - Psychology
University of California, Santa Cruz
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