Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devon Taylor

Tilton,NH

Summary

Enthusiastic, reliable, and professional. I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I'm also skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I always maintain focus and a positive attitude in stressful situations and high-volume environments. I keep an open mind and am always wiling to learn more.

Overview

7
7
years of professional experience

Work History

Waitress

Kettlehead
Tilton, NH
07.2022 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Waitress Supervisor

Giorgios Restaurant
Manchester
06.2021 - 07.2022
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Food Service Manager

Chilis's Bar And Grill
Tilton, NH
08.2017 - 06.2021
  • Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Certification of Completion - Esthetics

Empire Beauty School - Laconia
Laconia, NH
04.2023

High School Diploma -

Franklin High School
Franklin, NH
06.2010

Skills

  • Banquet Coordination
  • Service prioritization
  • Order delivery practices
  • Food presentation
  • Menu Recommendations
  • Payment Processing
  • Warm and Friendly
  • Decision-Making
  • High-volume dining
  • Reservation Management
  • Food spoilage prevention
  • Relationship Management

Timeline

Waitress

Kettlehead
07.2022 - Current

Waitress Supervisor

Giorgios Restaurant
06.2021 - 07.2022

Food Service Manager

Chilis's Bar And Grill
08.2017 - 06.2021

Certification of Completion - Esthetics

Empire Beauty School - Laconia

High School Diploma -

Franklin High School
Devon Taylor