Devon Thompson
Sacramento,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer service representative
Medi-Cal
02.2024 - Current
- Worked as a contractor for Medi-Cal where I was trained in both member and provider services
- Member services included but was not limited too defusing situations that in most cases would be escalated, researching and determining the best solution for the issue(s) at hand, showing compassion and understanding what it means to be a great customer service rep.
- Provider services included but was not limited too researching claims and determining the reason for denials and providing the solutions to get the claims paid, researching appeals for denied claims they disagree with, de-escalate situations where providers felt they were right.
Call Center Lead
Boost Mobile
07.2021 - 02.2023
- Worked as a call center lead, still taking calls and de-escalating situations when necessary. When callers would be frustrated and have calls escalated I would be the one taking those calls and turning a bad day to a better one for the callers. Made sales over the phone using a POS transaction system whilst still keeping a full call center under control answering any necessary questions.
Retail sales specialist
Boost Mobile
09.2017 - 06.2021
- Worked as a retail sales specialist where I managed my own store had to defuse many situations with customers unhappy about their bill and of course sell phones.
Education
High School Diploma - undefined
John F Kennedy High School
06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Timeline
Customer service representative
Medi-Cal
02.2024 - Current
Call Center Lead
Boost Mobile
07.2021 - 02.2023
Retail sales specialist
Boost Mobile
09.2017 - 06.2021
High School Diploma - undefined
John F Kennedy High School