Devon Turner
Portland,TN
Summary
Dynamic Crew Trainer at McDonald's with a proven track record in employee training and customer service excellence. Expert in food safety and mentoring, I successfully enhanced team performance through tailored training programs and constructive feedback, fostering a culture of continuous improvement and professional growth among team members.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's
03.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
Portland High School
Portland, TNSkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Decision-making
- Safe food handling
- Coaching and mentoring
- Food safety understanding
- Food safety
- Cleaning and sanitation
- POS systems
- Role modeling
- Product knowledge
- Mentorship
Languages
Spanish
Limited Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Backpacking and Hiking
- Watching Movies and TV Shows
- Music
- Auto Repair/Restoration
- Outdoor Recreation
- Volunteering with youth sports programs as a coaching assistant
- Swimming
- Kayaking
- Coding and Programming
- Gym Workouts
- Geocaching
- Electronics and Circuit Building
Timeline
Crew Trainer
McDonald's
03.2024 - Current
Portland High School
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