Devona Barber
Lexington,NC
Summary
Dedicated and skilled Technician with a strong track record of executing repair and technical orders with efficiency and accuracy. Strong customer relation skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
IBEX Global Pittsburgh
03.2024 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Medicare Pre-Sales Agent
Health IQ
08.2022 - 12.2022
- Handles inbound Medicare calls and presents plan options to callers for a review of their Medicare plan
- Collects pre-qualifying information and credentials before warm transferring customers to licensed sales agents
- Exceeded the minimum required transfers of 3 per day, by achieving 7 per day
- Achieved an overall Sales Agent ranking of 243 out of 1500 agents, with a team ranking of 3 out of 50 teams.
Administrative Assistant
The Salvation Army
01.2019 - 01.2022
- Assist with car donations drop off pick up and assistance over the phone as well as online
- Keep record of checks and receipts
- Assisted with auction and store duties as well as cashier
- Assisted in the finance and human resources office.
Customer Service Representative, Retention and Sales
IBEX Global
09.2017 - 12.2019
- Inbound call center that contracts with phone cable and Internet companies
- Start-up and cancel and extend contracts
- Change features and plans
- Accept payment as well as credit accounts for reimbursement
- Convince customers that see canceling why they should stay and offer them an incentive
- Explain products, services, and prices.
Chemical Equipment Repairer
U.S. Army
02.2012 - 09.2015
- Repair or replace malfunctioning components, part, and other mechanical or electrical equipment
- Preform basic care and maintenance including changing oil, checking fluid levels and rotating tires
- Test drive vehicles to ensure that they run smoothly.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Examined engines, transmissions and vehicle systems to diagnose issues.
Education
A+, Network +, Security - Cyber Security
The Academy of Computer Education
Greenbelt, MD09.2022
Medical Asistant
Sanford Brown Institute
Landover, MD11.2011
Associate of Applied Science - Digital Media Production
The Art Institute of Pittsburgh
Pittsburgh, PA01.2009
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Customer Relations
- Computer Proficiency
- Follow-up skills
- Technical Support
- Quality Control
- Documentation
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Building rapport
Timeline
Customer Service Representative
IBEX Global Pittsburgh
03.2024 - 06.2024
Medicare Pre-Sales Agent
Health IQ
08.2022 - 12.2022
Administrative Assistant
The Salvation Army
01.2019 - 01.2022
Customer Service Representative, Retention and Sales
IBEX Global
09.2017 - 12.2019
Chemical Equipment Repairer
U.S. Army
02.2012 - 09.2015
A+, Network +, Security - Cyber Security
The Academy of Computer Education
Medical Asistant
Sanford Brown Institute
Associate of Applied Science - Digital Media Production
The Art Institute of Pittsburgh
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