Devonae Hendrix
San Pablo,CA
Summary
Healthcare professional skilled in administrative coordination and patient management. Brings valuable experience in optimizing practice operations and implementing best practices. Known for strong team collaboration and achieving high-quality results, adaptable to changing needs. Proficient in scheduling, patient communication, and office management.
Overview
5
5
years of professional experience
Work History
Practice Coordinator 3
UCSF Health - Adult Infusion Center
San Francisco, CA
02.2026 - Current
- Serve as the lead administrative coordinator for a high-volume adult infusion center, supporting physicians, nurses, pharmacists, and clinical leadership.
- Coordinate complex infusion schedules, ensuring appropriate timing based on treatment protocols, authorizations, and staffing availability.
- Verify insurance coverage and obtain prior authorizations and referrals for infusion therapies in compliance with payer requirements.
- Act as a primary point of contact for patients, addressing scheduling changes, billing questions, and care coordination concerns. Utilize Epic EMR to manage patient records, scheduling, referrals, and documentation with accuracy and efficiency.
- Support revenue cycle processes including copay collection, charge entry support, and authorization follow-up.
- Resolve scheduling conflicts and operational issues to maintain smooth patient flow and minimize treatment delays.
Practice Coordinator 2
UCSF Health - Derm Surg/ Pediatrics
San Francisco, CA
07.2024 - 01.2026
- Provide exceptional customer service, responding quickly and appropriately to patient needs.
- Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
- Collect all in-person co-payments and account balances at the time of service.
- Manage patient messages and MyChart escalations, telephone encounters, scanning, APEX in-baskets, manage all incoming referrals from fax-que.
- Registering all new patients, verifying patients insurance and eligibility. Assist with answering phones in call center.
Medical Assistant / PCR
CityHealth Urgent Care
Oakland, CA
01.2022 - 04.2023
- Observed vital signs. Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Collect specimens and record data accurately.
- Receive and process referral requests from physicians or medical staff.
- Verify insurance eligibility and coverage for referred services.
- Handle escalated patient issues or complaints.
Medical Assistant / Patient Care Assistant
ASTHMA AND ALLERGY CENTER
Oakland, CA
12.2020 - 01.2022
- Answer phones, route calls, and respond to emails.
- Receive referral orders from physicians or clinical staff.
- Manage and update patients records.
- Assist nurses and MD's with allergy testing and flu shots.
- Register all new patients, verifying insurance using availity.
- Take and record vital signs, prepare patients for exams or procedures.
Education
Medical Assisting
Carrington College
San Leandro, CA11.2019
High School Diploma -
Pinole Valley High School
Pinole, CA06.2017
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Appointment coordination
- Medical terminology
Timeline
Practice Coordinator 3
UCSF Health - Adult Infusion Center
02.2026 - Current
Practice Coordinator 2
UCSF Health - Derm Surg/ Pediatrics
07.2024 - 01.2026
Medical Assistant / PCR
CityHealth Urgent Care
01.2022 - 04.2023
Medical Assistant / Patient Care Assistant
ASTHMA AND ALLERGY CENTER
12.2020 - 01.2022
Medical Assisting
Carrington College
High School Diploma -
Pinole Valley High School