Devone Buffaloe
The Bronx,NY
Summary
- Dynamic security professional with extensive experience at Nike. Proven ability in incident reporting and superior customer service, effectively reducing theft incidents through vigilant monitoring. Skilled in managing access control systems while fostering a welcoming environment, ensuring safety and security for all guest and employees.
- Skilled in areas of employee training, access control, customer satisfaction, upholding company policies and regulations, communicative teamwork and trust amongst peers
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer/Customer Service
Nike
07.2021 - Current
- Welcomed guests with professionalism and courtesy to foster a friendly environment.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Security Officer Supervisor
Summit Security Services Inc.
04.2011 - 07.2020
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
Education
GED -
06.2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Background checks
Certification
Certified by FDNY of CoF F-01/F-03/F-04-S-95
Timeline
Security Officer/Customer Service - Nike
07.2021 - Current
Security Officer Supervisor - Summit Security Services Inc.
04.2011 - 07.2020
Project Ready - GED,