Devone Poaches
Edison
Summary
Quality-focused store manager with expertise in establishing clear guidelines and targeted goals to enhance revenue growth, team efficiency, and customer loyalty. Proficient in recruiting, hiring, training, and motivating teams to consistently exceed objectives. Recognized for strategic planning and analytical problem-solving skills, with a proven track record of success in retail management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cross Functional Store Manager
Carmax
Green Brook
01.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Implemented sales strategies to improve customer engagement and satisfaction.
- Recruited, trained and supervised new employees.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Senior Customer Specialist
Carmax
Edison
04.2022 - 11.2022
- Guide customers through their journey of buying or selling their vehicle by asking probing questions and making customer tailored recommendations on the best next step
- Tracked customer interactions and preferences using CRM software to improve personalized service.
- Collaborated with sales, marketing, and logistics on cross-functional projects to enhance customer service delivery.
- Coached and trained junior staff on customer service best practices to elevate team performance.
Teller/Customer Experience Coordinator
TD Bank
03.2021 - 04.2022
- Led lobby operations by managing customer flow, providing warm welcomes, and directing customers to appropriate services.
- Educated customers on bank products and services through proficient knowledge of offerings, referring them to appropriate team members or internal partners as needed.
- Conducted customer assessments using SalesForce to identify tailored solutions that meet customer needs.
- Processed cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
Office Associate
Bob’s Discount Furniture
07.2020 - 03.2021
- Processed customer correspondence and entered data into account management systems to efficiently follow up on inquiries.
- Collaborated with team members, departments, store locations, and external vendors to effectively resolve customer questions and concerns.
- Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
- Answered multi-line phone system, addressed caller needs, and directed calls to appropriate staff.
Meat/Deli Associate
Saker Shoprite
06.2019 - 06.2020
Education
GED -
01.2021
Skills
- CRM software
- Cross-functional communication
- Employee training
- Sales strategies
- Customer service
- Time management
- Staff recruitment
- Sales plan development
- Safe operations management
- Time management efficiency
- New hire on-boarding
Certification
New Jersey Notary
Timeline
Cross Functional Store Manager
Carmax
01.2023 - Current
Senior Customer Specialist
Carmax
04.2022 - 11.2022
Teller/Customer Experience Coordinator
TD Bank
03.2021 - 04.2022
Office Associate
Bob’s Discount Furniture
07.2020 - 03.2021
Meat/Deli Associate
Saker Shoprite
06.2019 - 06.2020