Devonna Staple
Miramar,FL
Summary
Aim to create a moment of care and leave a lasting impression on each patient. Have a thorough understanding of eye wear, contact lenses and ophthalmic products. Access individual customer preferences to deliver optimal solutions and exceed service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
14
14
years of professional experience
Work History
Licensed Optician
Luxxottica
10.2023 - Current
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
- Streamlined patient record management by implementing efficient filing system for easy access and retrieval.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Contributed to positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Ensured compliance with state regulations by maintaining up-to-date licensure as Licensed Optician.
- Educated patients on proper eye wear usage and maintenance, ensuring long-lasting functionality of glasses.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain high standard of service.
- Collaborated with optometrist to create seamless experience for patients during eye exams and prescription updates.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Calibrated segment heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Licensed Optician
US Vision
06.2022 - 09.2023
- Customizing glasses and contact lens sales to customer needs
- Increased sales by making a minimum of 30 marketing calls per day
- Maintained timely order delivery on optical orders by following up with emails showing lab order statuses
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
Vision Center Manager, Licensed Optician, Optical
Wal-Mart Vision Center
03.2012 - 05.2022
- Cleaning and maintaining appearance of sales floor, lab and doctor's quarters
- Verify the accuracy of jobs received from the lab
- Arranging optical merchandise by modular
- Making eye appointments
- Supervising the finances, staffing, inventory and maintenance of the vision center
- Creating monthly plans and daily goals to assure the success of the Vision Center
- Customizing glasses and contact lens sales to customer needs
- Cleaning and maintaining appearance of sales floor, lab and doctor's quarters
- Verifying accuracy of jobs received from lab
- Arranging optical merchandise by modular
- Data entry of patient's health information
- Making appointments for eye exams.
- Maintained second largest multiple pair % in region
- Implemented comprehensive loss prevention strategies, resulting in reduced shrinkage rates and improved profitability.
Sales Associate
Wal-Mart Stores
05.2010 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Arts - Opticianry
Broward College
Coconut Creek, FL05.2018
Bachelor of Arts - Accounting
Florida Atlantic University
Davie, FL05.2014
Associate of Arts - Finance
Broward College
Pembroke Pines, FL05.2010
High School Diploma -
St. Andrew High
Jamaica06.2005
Skills
- Customer Service
- Computer Skills
- HIPAA Compliance
- Insurance Verification
- Retail Sales
- Product Upselling
- Insurance Billing
- Attention to Detail
- Appointment Scheduling
- Analytical Thinking
Hobbies and Interests
To tailor each eyewear purchase to each patient's physical and optical needs.
Timeline
Licensed Optician
Luxxottica
10.2023 - Current
Licensed Optician
US Vision
06.2022 - 09.2023
Vision Center Manager, Licensed Optician, Optical
Wal-Mart Vision Center
03.2012 - 05.2022
Sales Associate
Wal-Mart Stores
05.2010 - 03.2012
Associate of Arts - Opticianry
Broward College
Bachelor of Arts - Accounting
Florida Atlantic University
Associate of Arts - Finance
Broward College
High School Diploma -
St. Andrew High
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