Devonta Hawkins
Eatonton,GA
Summary
Dynamic leader with proven expertise in workload management and motivational skills, honed across roles from Team Leader Manager at Whataburger to Courtesy Clerk at Kroger. Excelled in enhancing customer focus, achieving significant improvements in team productivity and customer satisfaction. Skilled in employee scheduling and influencing, adept at aligning team efforts with strategic objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Whataburger
08.2024 - 12.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- I assisted in the inventory process of establishment by conducting the ordering a products.
Assistant Manager
Captain D's Seafood
03.2018 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Line Cook
Applebee's Neighborhood Grill & Bar
02.2023 - 06.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Forklift Operator
Bluestem Brands Inc.
08.2022 - 05.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Cook
Zaxby’s
09.2022 - 01.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Package Handler
FedEx
08.2021 - 01.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Cook
Zaxby’s
07.2017 - 01.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Courtesy Clerk
Kroger
08.2016 - 01.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
Education
No Degree -
Baldwin High School
Milledgeville, GA05-2017
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Employee scheduling
Certification
- Forklift driver certification
Timeline
Team Leader Manager
Whataburger
08.2024 - 12.2024
Line Cook
Applebee's Neighborhood Grill & Bar
02.2023 - 06.2023
Cook
Zaxby’s
09.2022 - 01.2023
Forklift Operator
Bluestem Brands Inc.
08.2022 - 05.2023
Package Handler
FedEx
08.2021 - 01.2022
Assistant Manager
Captain D's Seafood
03.2018 - 07.2024
Cook
Zaxby’s
07.2017 - 01.2018
Courtesy Clerk
Kroger
08.2016 - 01.2017
No Degree -
Baldwin High School
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