Devontae Bostick
Computer Technician
Fort Worth,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in motivated environment. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Break Fix Technician
EBryit Inc
Fort Worth, TX
05.2021 - Current
- Repair, maintain, and install Laptop and Desktop computers systems at intermediate level.
- Diagnosing and repairing physical/hardware issues of Chromebook/PC equipment; troubleshooting computer equipment that requires precision, use of hand tools and small power tools.
- Able to operate basic test equipment.
- Maintain self-composure under occasionally heavy workload and stringent response times and deadlines.
- Work independently, exercising initiative and judgment; making decisions within scope of assigned authority; assuming responsibility with minimal supervision.
- Demonstrate excellent interpersonal, communication, organizational skills.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Deployable Desktop Support
Premier Logitech
Dallas, TX
10.2015 - 11.2016
- Diagnose and resolve software and hardware incidents, including operating systems across a range of software applications.
- First tier support for external customers through HEAT incident tracking system.
- Resolve incidents with printers, copiers and scanners.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Purchased, setup and installed new computers.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
Data Entry Operator II
Serco Inc.
Dallas, TX
05.2014 - 12.2015
- Prepared source data for entry by compiling and organizing data Enter data by operating data entry equipment; coding information Verified and balances data by reviewing data; pulling and returning data to user for correction.
- Data management by sorting, batching, and archiving files.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Verified data files prior to entry to maintain high data accuracy.
- Verified accuracy of data before transcribing.
- Documents completed work in appropriate logbooks.
- Organized, sorted and checked input data against original documents.
Computer Technician
Qnet Information Services
Dallas, TX
01.2015 - 10.2015
- Disassemble systems to diagnose issue and make selected repairs.
- Breaks down systems, remove malfunctioning hardware, and install new parts.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Trained customer employees and managers on laptop/PC use and maintenance.
Customer Service Representative
Amerigas
Arlington, TX
09.2013 - 03.2014
- Collected charges, reconciled any missing information and currency.
- Processed claim submissions and payment postings.
- Identified and made correction of underpayments.
- Initiated correspondence logging and accounts receivable.
- Processed data entry, coding and charge batches.
- Performed download interfaces on all equipment.
- Maintained hardware, software, materials, supplies and all forms necessary for billing and collection of charges.
- Processed patient statements, initiated monthly reports that summarized activities.
- Follow-up on unpaid claims, and provided resolutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Rehabilitation Technician
Pate Rehabilitation
Irving, TX
08.2011 - 09.2012
- Maintained patient healthcare records.
- Took patient vital signs, (BP, Temperature, Pulse, Respiration, Height and Weight) Dispensed medication and administered injections to patients.
- Transferred patients to various facilities for treatments.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Assisted in patient care activities such as Hygiene and Medicine.
- Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Communicated with health and community partners to expedite services for new and existing customers.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
- Helped develop, implement and optimize patient treatment plans and goals.
Communications Specialist
United States Marine Corps
Camp Lejeune, NC
09.2005 - 09.2012
- Installed, maintained, and repaired phones, computer networks, CISCO router networks, electronic equipment, installation of radio antennas and other field radio equipment for military personnel and facilities.
- Disassemble systems to diagnose issue and make selected repairs.
- Installed, inspected, and tested mobile communications equipment, phone lines and cables and recorded and analyzed test results.
- Installed terminal boxes & equipment by climbing poles and ladders, trenches, and crawl spaces.
- Spliced cables, utilized hand tools, and operated and maintained various types of equipment.
- Performed data back-up and retrievals, completed and submitted management reports.
- Supervised 10 direct reports in Information Technology operations.
- Accepts customer desktop and laptop system for repairs Accepts printers and scanners for repairs Troubleshooting Hardware configuration Software installation.
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
Education
Bachelor of Science - Information Technology
Tarleton State University
Fort Worth, TX 11.2020 - Current
Associate of Arts -
Tarrant County College District
Fort Worth, TX 12.2016 - 12.2019
Associate of Applied Science - Cybersecurity
Tarrant County College District
Fort Worth, TX 12.2016 - 12.2019
Associate of Applied Science - Medical Assistant
Sanford-Brown College
Milwaukee, WI 11.2009 - 11.2011
Skills
Problem-Solving
Analytical and Critical Thinking
Customer Service
Attention to Detail
Self-Motivated
Data Management
Critical Thinking
Excellent Communication
Certification
Security I Certification
Timeline
Break Fix Technician
EBryit Inc
05.2021 - Current
Bachelor of Science - Information Technology
Tarleton State University
11.2020 - Current
Security I Certification
12-2019
Security II Certification
12-2019
Network Support Certification
12-2019
Associate of Arts -
Tarrant County College District
12.2016 - 12.2019
Associate of Applied Science - Cybersecurity
Tarrant County College District
12.2016 - 12.2019
Deployable Desktop Support
Premier Logitech
10.2015 - 11.2016
Computer Technician
Qnet Information Services
01.2015 - 10.2015
Data Entry Operator II
Serco Inc.
05.2014 - 12.2015
Customer Service Representative
Amerigas
09.2013 - 03.2014
Rehabilitation Technician
Pate Rehabilitation
08.2011 - 09.2012
Associate of Applied Science - Medical Assistant
Sanford-Brown College
11.2009 - 11.2011
Communications Specialist
United States Marine Corps
09.2005 - 09.2012