Aric Cook
Rancho Cucamonga,CA
Summary
Dynamic professional with a proven track record, adept in team management and problem-solving. Excelled in enhancing sales through expert product knowledge and strategic placements. Skilled in research and conflict resolution, consistently achieving targets and driving brand growth. Demonstrates exceptional attention to detail and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Break-Fix
BDS Connected Solutions
03.2024 - Current
- Conducted regular visits to assigned retail stores within designated territory to ensure compliance with display standards and product placement guidelines. Audited, maintained, and installed consumer electronics displays and products, including TVs, tablets, headphones, speakers, printers, and phones, to enhance visibility and drive sales.
- Demonstrated proficiency in troubleshooting and resolving issues related to product displays and installations, ensuring optimal functionality and customer satisfaction.
- Collaborated with team members on 2–3-person projects, such as appliance or TV installations, to ensure efficient and effective completion.
Meta Market Manager, South La
BDS Connected Solutions
07.2023 - Current
- Represented Meta and its products as a Market Manager within assigned territory.
- Oversaw a team of 11 part-time Meta Brand Ambassadors, providing guidance, training, and support to ensure brand representation and sales goals were met.
- Conducted product training sessions for retail sales associates to increase product knowledge and enhance sales performance.
- Maintained strong relationships with retail partners to ensure optimal product placement and promotional opportunities. Analyzed sales data and market trends to identify opportunities for growth and improvement.
Chromebook Sales Specialist
Premium Retail Services Inc
01.2022 - 08.2023
- Represented Chromebooks, a leading technology brand within Best Buy retail stores.
- Demonstrated exceptional product knowledge and effectively communicated the unique features and benefits of Chromebooks to customers resulting in increased sales and customer satisfaction.
- Developed and maintained strong relationships with Bestbuy personnel, including conducting training sessions for associates to enhance their understanding of chromebooks, enabling them to provide accurate information and recommendations to customers.
Customer Service Manager/Technology Sales Supervisor
Office Depot Inc
03.2015 - 12.2022
- Managed the computer repair service, coordinating with technicians and customers to ensure timely and accurate diagnosis, repair, and delivery of services.
- Led a team of 10 sales associates, providing guidance and training to ensure consistent achievement of sales targets and exceptional customer service.
- Successfully resolved customer inquiries, complaints, and technical issues, ensuring prompt and satisfactory resolutions to maintain customer loyalty.
Process Server
Golden State Municipal
02.2015 - 02.2020
- Conducted efficient and timely service of court documents throughout southern California, ensuring legal compliance and adherence to all relevant regulations
- Demonstrated strong knowledge of legal Procedures, ensuring accurate delivery and service of subpoenas, summons, complaints and other court related documents.
- Adapted to diverse environments and situations, including navigating challenging neighborhoods, locating individuals, and overcoming potential obstacles to successfully complete service.
Education
High School Diploma -
Cajon High School
San Bernardino, CASkills
- Research
- Conflict Resolution
- Written Communication
- Networking
- Team Management
- Task Prioritization
- MS Office
- Attention to Detail
- Data Entry
- Problem-Solving
- Time Management
- Dependable and Responsible
Timeline
Break-Fix
BDS Connected Solutions
03.2024 - Current
Meta Market Manager, South La
BDS Connected Solutions
07.2023 - Current
Chromebook Sales Specialist
Premium Retail Services Inc
01.2022 - 08.2023
Customer Service Manager/Technology Sales Supervisor
Office Depot Inc
03.2015 - 12.2022
Process Server
Golden State Municipal
02.2015 - 02.2020
High School Diploma -
Cajon High School