Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devontae james

Dundalk,Maryland

Summary

- Strong understanding of utility safety standards and procedures

- Ability to work under pressure in emergency and high-demand situations

- Team-oriented with strong communication skills

Overview

15
15
years of professional experience

Work History

Dispatcher

Baltimore Gas and Electric
Baltimore, MD
02.2024 - Current

- Managed incoming gas odor and emergency calls, ensuring rapid and accurate response in compliance with 1-hour safety regulations

- Dispatched field technicians and coordinated real-time communication between crews and customers

- Assessed risk levels and prioritized emergency situations to protect public safety

- Maintained detailed logs, service records, and incident documentation

- Dispatch and maintain all Electric outages, Part outs and flickering light tickets

- Communicate with system operators about planned outages and scheduled work

Utility Designer

Pennoni
Baltimore, MD
09.2021 - 01.2024

Designed gas and electric distribution systems for residential and commercial projects

- Prepared work orders, layouts, and service plans in accordance with utility standards

- Coordinated with field crews, engineers, and inspectors to ensure accurate implementation

- Reviewed site conditions and ensured designs met safety and regulatory requirements

  • Developed innovative design concepts to meet project specifications and client needs.

Class B Lineman

Delta Utilies
Baltimore, MD
09.2017 - 08.2021

- Assisted in installation, maintenance, and repair of overhead and underground utility lines

- Worked in field environments following strict safety procedures and operational guidelines

- Supported outage response and restoration efforts

- Operated tools and equipment used in utility line work

  • Operated bucket trucks and other equipment to perform line work safely and efficiently.
  • Installed and maintained electrical distribution systems to ensure reliable service delivery.
  • Assisted in the successful installation of new utility poles and electrical lines, resulting in improved infrastructure for local communities.

Electrician

Armistead Homes Corp
Baltimore, MD
07.2011 - 10.2017
  • Installed and maintained electrical systems in residential properties, ensuring compliance with local codes.
  • Diagnosed electrical issues efficiently, minimizing downtime and enhancing system reliability.
  • Collaborated with contractors to coordinate electrical projects and ensure timely completion.
  • Led training sessions for junior electricians, fostering skill development and safety awareness.
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.

Education

High School Diploma -

Dundalk High School
Dundalk, MD
06-2011

Skills

  • - Gas Emergency Dispatching & Call Handling
  • - Utility Gas & Electric Design
  • - Residential Electrical Installation & Troubleshooting
  • - Utility Line Work & Field Operations
  • - Emergency Response Coordination (1-hour response compliance)
  • - Work Order Management & Service Scheduling
  • - Safety Compliance & Hazard Recognition
  • - Customer Communication & Problem Resolution

Timeline

Dispatcher

Baltimore Gas and Electric
02.2024 - Current

Utility Designer

Pennoni
09.2021 - 01.2024

Class B Lineman

Delta Utilies
09.2017 - 08.2021

Electrician

Armistead Homes Corp
07.2011 - 10.2017

High School Diploma -

Dundalk High School