Devontay Jones
Hollis
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance job performance and staff productivity. Making it a safe environment and a home away from home.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Total Wine & More
07.2023 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Assistant Front End Manager
Lowes Home Improvment
10.2020 - 07.2023
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
Assistant Store Manager
Starbucks
01.2015 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
High School Diploma -
Pathways Early College Prep.
Hollis, NY06-2015
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Total Wine & More
07.2023 - Current
Assistant Front End Manager
Lowes Home Improvment
10.2020 - 07.2023
Assistant Store Manager
Starbucks
01.2015 - 10.2020
High School Diploma -
Pathways Early College Prep.
Similar Profiles
ZACHARY TEAGUEZACHARY TEAGUE
Spirts Sales Rep at Total Wine & MoreSpirts Sales Rep at Total Wine & More
Tyler ChurchillTyler Churchill
Merchandiser at Total Wine & MoreMerchandiser at Total Wine & More
Alexis PinedaAlexis Pineda
Merchandiser at Total Wine & MoreMerchandiser at Total Wine & More
Jennifer KelleyJennifer Kelley
Supervisor of Patient Access Service at Northwell Health LIJ/Cohen Children HospitalSupervisor of Patient Access Service at Northwell Health LIJ/Cohen Children Hospital
Satish MaharajSatish Maharaj
Field Service Specialist at Rite Aid CorporationField Service Specialist at Rite Aid Corporation