Devonte Burton
Northridge ,CA
Summary
Dedicated and growth-oriented membership professional with experience supporting membership operations, sales, retention strategies, staff collaboration, and member engagement within a community-focused environment. Demonstrated ability to lead through initiative, strengthen team performance, improve operational efficiency, and foster meaningful member relationships. Skilled in communication, problem-solving, training support, and creating positive member experiences that drive retention and organizational growth. Passionate about servant leadership, community impact, and helping teams exceed goals while supporting a strong and inclusive culture.
Overview
6
6
years of professional experience
Work History
Membership Service Representative
YMCA
Porter Ranch, CA
10.2023 - Current
- Took initiative in supporting department leadership by helping identify opportunities to improve member experience, staff support, and operational efficiency.
- Served as a dependable team resource within the membership department by assisting with problem-solving, member relations, and workflow support.
- Delivered high-level customer service and member support in a fast-paced, community-focused environment while building strong relationships with members and guests.
- Helped contribute to stronger department performance through consistent member engagement, team collaboration, and service-focused leadership.
- Maintain accurate member records including billing, waivers, and account documentation with strong attention to detail
- Assisted with membership sales, onboarding, and retention efforts by creating positive member experiences and helping address member needs efficiently and professionally.
- Helped improve member satisfaction and retention through proactive engagement, relationship building, and solution-focused conflict resolution.
- Collaborated with leadership and program departments to support organizational goals, strengthen communication, and improve overall member experience.
- Demonstrated leadership initiative by stepping into additional responsibilities to help improve department efficiency, workflow organization, and team support.
- Provided support across multiple departments when needed, contributing to teamwork, operational flexibility, and organizational success.
Lifeguard
YMCA
Porter Ranch, CA
12.2023 - Current
- Monitor aquatic areas to identify potential safety concerns and respond proactively to prevent incidents
- Enforce YMCA safety rules and facility policies consistently to support a safe environment for members and guests
- Respond to emergencies using CPR, First Aid, and emergency oxygen procedures while remaining calm under pressure
- Document incidents and safety-related events accurately to support organizational reporting and follow-up
- Communicate safety guidelines to patrons and encourage compliance with established rules and procedures
- Demonstrate strong situational awareness and vigilance in a fast-paced public environment
- Collaborate with team members to maintain a controlled and safe environment for all facility users
Program Operations Coordinator
Intuitive Solutions
Remote
03.2022 - 09.2023
- Coordinated onboarding processes by gathering and documenting client requirements to ensure accurate service setup
- Maintained organized records and communication logs to support operational consistency and accountability
- Collaborated with procurement specialists and vendors to align services with client needs and expectations
- Supported development of communication materials and internal documentation to improve workflow consistency
- Assisted in vendor setup processes and contributed to improving operational efficiency across teams
- Managed multiple priorities in a structured environment while maintaining accuracy and attention to detail
Delivery Associate
Amazon
Los Angeles, CA
09.2020 - 05.2021
- Operated delivery vehicle safely while following company-required safety procedures and route protocols
- Conducted routine vehicle checks to ensure safe operating condition before and during delivery routes
- Maintained accurate delivery records and logs to support operational tracking and accountability
- Managed time-sensitive deliveries while adapting to route changes and operational challenges
- Communicated with dispatch to resolve delivery issues and maintain service efficiency
- Followed structured safety procedures in a fast-paced logistics environment
Education
High School Diploma -
Chatsworth High School
Skills
- Membership Sales & Retention
- Relationship Building & Member Engagement
- Team Leadership & Staff Support
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Communication & Interpersonal Skills
- Team Collaboration & Cross-Department Support
- Staff Training & Development
- Administrative & Organizational Skills
- Process Improvement & Workflow Efficiency
- Adaptability in Fast-Paced Environments
- Data Entry & Record Management
- Strategic Thinking & Growth Mindset
Timeline
Lifeguard
YMCA
12.2023 - Current
Membership Service Representative
YMCA
10.2023 - Current
Program Operations Coordinator
Intuitive Solutions
03.2022 - 09.2023
Delivery Associate
Amazon
09.2020 - 05.2021
High School Diploma -
Chatsworth High School
Certifications
- Lifeguard Certification
- CPR Certification
- First Aid Certification
- Emergency Oxygen (O2) Administration Certification
- Swim Instructor Certification
Achievements & Leadership
• Life Scout with demonstrated leadership and community commitment
• Eagle Scout Project Leader overseeing planning, coordination, and volunteer management
• Completed two successful treks of Mt. Whitney, showcasing discipline, endurance, and goal-focused
determination
• Promoted to YMCA Membership Lead Position providing advanced CRM/Database knowledge, data analysis and reporting, proactive communication skills and mentorship and coaching to co-workers.