Devonte Quarles
Bridgeport
Summary
Experienced Service Parts Operations Trainer with expertise in optimizing supply chain processes, reducing costs, and enhancing team performance. Proven track record in developing impactful training programs, driving continuous improvement, and ensuring teams meet and exceed organizational goals. Skilled in fostering collaboration and equipping teams to achieve operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Parts Operations Trainer
Tesla
04.2023 - Current
- Trained over 100+ employees across multiple sites, enhancing operational efficiency and adherence to standard operating procedure
- Developed and implemented an onboarding program that reduced new hire ramp-up time by 20%
- Provided Forklift certification to sales, service, and supply chain members across the eastern U.S
- Analyzed and evaluated training effectiveness to ensure alignment with performance goals
- Facilitated virtual, in-person, and blended learning sessions
- Built and maintained professional relationships with Regional Parts Managers and advisors to streamline training operations
- Utilized a variety of instructional design methodologies to create effective learning experiences
Parts Response Team
Tesla
09.2022 - 04.2023
- Issued parts to technicians and maintained extensive knowledge of common problems and repair methods
- Trained team members to successfully meet operational and metric targets, leading to a 10% improvement in increased business efficiency
- Led multiple physical inventories for parts departments and service vans, reducing discrepancies by 20%
- Restructured the parts department to adapt to changing trends and improve organizational efficiency
Sr. Parts Advisor
Tesla
12.2021 - 04.2023
- Managed inventory, ensuring stock was properly categorized and inspected for quality
- Provided Regional Support to other service locations spread across the new england region
- Trained new employees on regulations, best practices, and performance strategies, contributing to overall regional productivity
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
Service Advisor
Tesla
05.2020 - 12.2021
- Cross-trained sales and delivery teams on service operations and company policies to ensure consistent customer experience
- Interpreted diagnostic results to provide accurate repair recommendations, enhancing repair accuracy and efficiency
- Maintained high customer satisfaction standards to meet or exceed company CSI targets
Service Assistant
Tesla
11.2018 - 05.2020
- Managed internal loaner fleet and maintained detailed customer repair files, contributing to seamless operations
- Assisted customers with vehicle deliveries and valet services, ensuring a smooth experience
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Continuously refined personal knowledge base regarding products/services offered by the company, utilizing this expertise to better serve customers looking for guidance on their purchases.
Camp Assistant Director
YMCA
03.2017 - 09.2018
- Managed daily camp operations ensuring a safe and enjoyable environment for all 80+ daily campers and staff.
- Oversaw the planning of special events such as talent shows or themed days, contributing to an overall memorable summer experience for attendees.
- Coordinated transportation logistics for field trips or off-site activities, ensuring smooth transitions from one location to another without disruption or incident.
- Evaluated staff performance regularly through observation and feedback sessions, encouraging professional growth and development among team members.
Education
Project Management Certification - Project Management
Louisiana State University
Baton Rouge, LA09.2024
Associate of Business Administration -
Housatonic Community College
Bridgeport, CT06.2021
Skills
- Training Program Development & Facilitation
- Coaching & Employee Development
- Supply Chain & Inventory Management
- Performance Improvement & Staff Management
- Customer Satisfaction & Relationship Management
- Forklift Certification & OSHA Compliance
Certification
- Forklift Certification
- OSHA 10 Training Certification
- Business Administration Certificate (BSAD-CC)
Timeline
Service Parts Operations Trainer
Tesla
04.2023 - Current
Parts Response Team
Tesla
09.2022 - 04.2023
Sr. Parts Advisor
Tesla
12.2021 - 04.2023
Service Advisor
Tesla
05.2020 - 12.2021
Service Assistant
Tesla
11.2018 - 05.2020
Camp Assistant Director
YMCA
03.2017 - 09.2018
Associate of Business Administration -
Housatonic Community College
Project Management Certification - Project Management
Louisiana State University
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