DEVONTE SINGLETON
CHARLOTTE,US
Summary
Customer Service Specialist with over 15 years of expertise in driving customer satisfaction through effective communication, problem-solving, and negotiation. Demonstrates a proven track record of exceeding performance metrics in high-volume environments, leveraging innovative solutions and team leadership to enhance customer loyalty. Committed to utilizing advanced skills with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Retention Specialist
Spectrum
Charlotte, US
01.2022 - Current
- Engage with existing customers to address concerns, resolve issues, and offer tailored solutions to retain their business
- Utilize problem-solving and negotiation skills to prevent cancellations and enhance customer satisfaction
- Educate customers on products, services, and promotions to maximize value and strengthen loyalty
- Handle high-volume inbound and outbound calls, providing top-tier service while meeting retention goals
- Collaborate with internal teams to troubleshoot technical issues and process account adjustments as needed
- Consistently exceed performance metrics, including customer satisfaction scores, retention rates, and revenue growth
Customer Service Representative
Carnival Cruise Line
Charlotte, US
02.2017 - 01.2022
- Provided exceptional customer service by assisting guests with inquiries, reservations, and onboard experiences
- Assisted passengers with booking modifications, special requests, and travel accommodations
- Explained policies, promotions, and packages to customers, ensuring a seamless cruise experience
- Collaborated with internal teams to address service issues and improve overall guest experiences
- Maintained a positive and professional demeanor while delivering world-class service in a fast-paced environment
Crew Member
Firehouse Sub
Charlotte, US
12.2013 - 12.2016
- Provided excellent customer service by greeting guests, taking orders, and ensuring accuracy in food preparation
- Prepared sandwiches and other menu items following company standards for quality and presentation
- Maintained a clean and organized work environment, adhering to health and safety regulations
- Operated cash registers, processed transactions, and handled customer inquiries with professionalism
- Worked with team members to ensure efficient operations and exceptional guest experience
Cleaning Service Technician
BND Janitorial Services
Charlotte, US
11.2011 - 10.2013
- Performed routine and deep cleaning services for commercial clients, ensuring high standards of cleanliness
- Utilized cleaning equipment and products safely and efficiently to maintain client properties in top condition
- Dusting, vacuuming, mopping, and sanitizing surfaces to meet the clients specific needs and preferences
Grocery Store Clerk Representative
Food Lion
- Provided friendly and efficient customer service by assisting shoppers with inquiries and purchases
- Stocked shelves, rotated inventory, and maintained product displays to ensure a well-organized store
- Operated cash registers, processed transactions, and handled customer payments accurately
- Assisted with bagging groceries and helping customers transport purchases when needed
- Maintained a clean and safe work environment, adhering to store policies and health regulations
Education
High School Diploma -
Hopewell High School
CHARLOTTE, US06-2012
Skills
- Attention to detail
- Microsoft outlook
- Multitasking capacity
- Microsoft Excel
- Adaptability and flexibility
- Problem-solving skills
- Empathy and patience
- Reliability
- Organizational skills
- Effective communication
- Team collaboration
Timeline
Retention Specialist
Spectrum
01.2022 - Current
Customer Service Representative
Carnival Cruise Line
02.2017 - 01.2022
Crew Member
Firehouse Sub
12.2013 - 12.2016
Cleaning Service Technician
BND Janitorial Services
11.2011 - 10.2013
Grocery Store Clerk Representative
Food Lion
High School Diploma -
Hopewell High School