Devonte T Dexter Williams
Hollis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
Certification
Work History
Customer Service Representative
Qualfon
12.2024 - 04.2025
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Maintained detailed records of customer interactions using CRM software.
- Collaborated with team members to streamline processes and improve service delivery.
- Demonstrated strong communication skills while handling high-volume calls daily.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed timely and effective replacement of
- damaged or missing products.
- Assisted customers with inquiries, providing accurate information and solutions.
- Adapted quickly to new systems and procedures, enhancing personal efficiency.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Ann's Grove Secondary School
Georgetown, Guyana11-2024
Master of Computer Applications - Computer And Information Systems
Computer World
Georgetown, Guyana07-2024
Skills
- Customer service
- Order tracking
- Problem solving
- Conflict resolution
- Data entry
- Sales support
- Communication skills
- Dispute resolution
- Product and service solutions
- Client relations
- Building reports
Certification
High school diploma and computer diploma certificate
Timeline
Customer Service Representative
Qualfon
12.2024 - 04.2025
High School Diploma -
Ann's Grove Secondary School
Master of Computer Applications - Computer And Information Systems
Computer World