Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Devora Polanco

Coral Springs

Summary

I am eager to learn and fully committed to becoming a valuable member of your team. I am confident that my strong work ethic, enthusiasm, and adaptability will make me a great fit for your company.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Rainbow Insurance
02.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Stocker

Ross Dress for Less
10.2018 - 02.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Education

Grace Dodge High School
The Bronx, NY
2005

Skills

    Customer Service

    Data entry

    Multitasking

    Time management

    Bilingual English and Spanish

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Rainbow Insurance
02.2020 - Current

Stocker

Ross Dress for Less
10.2018 - 02.2020

Grace Dodge High School

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Devora Polanco