DEVOUN M. FLETCHER
Youngstown
Summary
Seasoned Operating Partner with extensive experience in operations strategy, financial oversight, and customer relationship management. Proven track record in maximizing profits and driving business growth through operational excellence and talent development.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Operating Partner
National Fitness partners
01.2026 - Current
- Developed operational strategies to enhance member engagement and retention.
- Oversaw staff training programs to improve service quality and efficiency.
- Analyzed membership data to identify trends and inform business decisions.
- Managed daily facility operations, ensuring compliance with cleanliness and safety standards.
- Coordinated marketing efforts to promote fitness programs and events.
General Manager
National fitness partners
05.2022 - 01.2026
- Supervised daily club operations to ensure smooth functionality.
- Tracked key performance indicators to assess team effectiveness.
- Coordinated AGM preparations and staff development for future promotions.
- Built strong relationships with community members to enhance outreach.
- Maintained club operations.
Assistant Manager
Planet Fitness
12.2018 - 05.2022
- Motivated and developed staff members to align with corporate objectives.
- Assessed daily, weekly, and monthly statistics to identify growth opportunities.
- Interacted with members to collect valuable user feedback for service improvement.
- Focused on meeting and exceeding EFT benchmarks to enhance revenue streams.
- Delivered important updates to staff members to ensure alignment with company goals.
- Evaluated daily, weekly, and monthly performance metrics to enhance overall growth.
- Coordinated member engagement activities to enhance community involvement.
Member Service Representative
Planet Fitness
09.2018 - 12.2018
- Assisted members with inquiries and provided exceptional customer service.
- Processed membership applications and payments efficiently at the front desk.
- Monitored gym facilities to ensure cleanliness and safety standards were met.
- Scheduled fitness classes and maintained accurate records of attendance.
Education
Criminal Justice -
Youngstown State University
Youngstown, OH 08.2011 - 01.2014
Skills
- Operations strategy
- Customer relationship management
- Talent development
- Regulatory compliance
- Financial oversight
- Operational excellence
- Compliance
Accomplishments
- Facilitate the development of numerous individuals and teams
- Maintain highest staff retention in my franchise
Timeline
Operating Partner
National Fitness partners
01.2026 - Current
General Manager
National fitness partners
05.2022 - 01.2026
Assistant Manager
Planet Fitness
12.2018 - 05.2022
Member Service Representative
Planet Fitness
09.2018 - 12.2018
Criminal Justice -
Youngstown State University
08.2011 - 01.2014