NAINCY THAPA
Rockville
Summary
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Operating Partner
Silver New American Brasserie
Washington
04.2023 - Current
- Oversaw operations of multiple locations, ensuring smooth functioning and adherence to quality standards through effective leadership.
- Implemented strategic initiatives resulting in consistent revenue growth and improved profitability
- Led a team of 80+ staff members, providing mentorship, training, and performance evaluations to drive excellence in service and productivity
- Participated in strategic planning by analyzing market trends, identifying growth opportunities, and implementing innovative solutions.
- Fostered a guest-centric culture by maintaining high service standards, addressing guest concerns, and continuously enhancing the dining experience
- Developed and executed marketing campaigns to attract new customers, resulting in a 15% increase in sales
- Ensured compliance with company policies, procedures, safety regulations, legal requirements, labor laws.
General Manager
Silver New American Brasserie
Washington
02.2022 - 05.2023
- Built and led a team of 70 associates, emphasizing networking and ownership of workspace, contributing to reduced turnover rate.
- Used guests' feedback to improve operations and build brand loyalty. Successfully recovered the restaurant's brand image post-pandemic, achieving a remarkable 4.62 average brand score and placing second in the area
- Implemented effective process improvement initiatives to enhance productivity and performance levels.
- Established performance metrics and tracked progress towards organizational goals, facilitating data-driven decision-making.
- Managed profit goals against budget and prior year, effectively controlling costs to maintain financial health.
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
- Met safety and security standards by overseeing preventative maintenance and repairs.
Certified Hospitality Manager/Kitchen Manager/Marketing Manager
Silver Diner Development LLC
Reston
08.2016 - 08.2019
- Led the restaurant in attaining its weekly sales target of average sales of $95K-$98K, meeting its operational objectives, and achieving its customer retention goals
- Optimized customer satisfaction feedback to an overall 89%, surpassing the company goal of 85% as operated under Service Management Group
- Coordinated recruitment, training, and mentoring of 60-70 staff, ensuring alignment with annual performance objectives through ongoing guidance and performance management systems.
- Coordinated recruiting, training, and mentoring 60-70 staff to meet their annual performance objectives through ongoing guidance and performance management systems
- Directed community engagement by participating in local events, designing marketing strategies like discount schemes, and facilitating fundraisers that supported local schools and non-profits.
Education
Master Of Science - MS - Information Technology
Marymount University
Arlington, VA 07.2019 - 01.2021
Bachelor Of Business Administration (B.B.A - Business Management
Strayer University
Alexandria, VA 07.2014 - 01.2016
Skills
- Operations Management
- Vendor Management
- Business Strategy Development
- Financial Management
- Inventory Accuracy
- Continuous improvement
- Team Leadership
- Team Development
- Customer Service Excellence
- Problem solving
- Analytical Skills
- Adaptability
- Motivational Leadership
- Coaching and mentoring
- Providing Feedback
- Interpersonal communication
- Trust building
Languages
- English, Fluent
- Hindi, Conversational
- Nepali, Fluent
Academic Research
- English, Fluent
- Hindi, Conversational
- Nepali, Fluent
Timeline
Operating Partner
Silver New American Brasserie
04.2023 - Current
General Manager
Silver New American Brasserie
02.2022 - 05.2023
Master Of Science - MS - Information Technology
Marymount University
07.2019 - 01.2021
Certified Hospitality Manager/Kitchen Manager/Marketing Manager
Silver Diner Development LLC
08.2016 - 08.2019
Bachelor Of Business Administration (B.B.A - Business Management
Strayer University
07.2014 - 01.2016