SoftPro Select
Devrie Soluade
Norman,OK
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
23
23
years of professional experience
Work History
Escrow Officer
Titan Title & Closing LLC
08.2023 - Current
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Reduced turnaround time in processing final documents by efficiently coordinating with title companies, attorneys, and other stakeholders.
- Developed and maintained relationships with customers, lenders and other third parties.
Escrow Officer, Manager
Chicago Title
01.2021 - 08.2023
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Sales Representative
Chicago Title
07.2018 - 01.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
New Home Sales Consultant
Ideal Homes
07.2016 - 07.2018
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
- Utilized CRM software to track buyer information and preferences, tailoring communication efforts for maximum effectiveness.
- Conducted comprehensive needs assessments with prospective clients identifying their specific requirements leading to tailored property recommendations.
Real Estate Agent
Keller Williams Realty
11.2001 - 07.2016
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Education
Bachelor of Science - Sociology
University of Oklahoma
Norman, OK05.1996
Skills
- Title Document Review
- Closing Document Preparation
- Real Estate Transactions
- Title Insurance Knowledge
- Notary Public Certification
- Escrow Standards
- Loan Document Packages
- Multi-tasking Capabilities
- Contracts understanding
- Document Preparation
- Escrow management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Excel
Timeline
Escrow Officer
Titan Title & Closing LLC
08.2023 - Current
Escrow Officer, Manager
Chicago Title
01.2021 - 08.2023
Sales Representative
Chicago Title
07.2018 - 01.2021
New Home Sales Consultant
Ideal Homes
07.2016 - 07.2018
Real Estate Agent
Keller Williams Realty
11.2001 - 07.2016
Bachelor of Science - Sociology
University of Oklahoma
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