Devvine Franklin
Belleville,IL
Summary
Proficient Training Director with experience gathering business requirements, collaborating with department leaders and leading cross-functional teams to implement best practices. Dedicated to boosting staff morale and productivity and implementing diverse strategies to maximize results.
Overview
23
23
years of professional experience
Work History
Floating FSR II
Scott Credit Union
Belleville IL
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Promoted a positive work environment with exceptional teamwork and collaboration across various branches.
- Developed strong relationships with customers and colleagues to foster trust, loyalty, and referrals for new business opportunities.
- Delivered personalized service to customers, addressing their banking needs and offering relevant financial products or solutions.
- Adapted easily to different branch locations, learning the unique processes and clientele at each site.
Cash Management Coordinator
Fcb Banks
Swansea, IL
02.2023 - 01.2024
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Streamlined cash management processes by implementing efficient tracking and reporting systems.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Assistant Manager - Finance & Accounts
Mariner Finance
Swansea, IL
08.2021 - 02.2023
- Reviewed documentation and identified financial discrepancies where applicable.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Managed investments to diversify financial portfolios and grow revenue.
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
Senior Personal Loan Specialist
One Main Finanical
Port Richey, FL
08.2016 - 06.2021
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
Main Banker
River City Casino
St Louis, MO
01.2002 - 08.2016
- Recognized and prevented fraudulent activities and suspicious transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
Education
No Degree - Human Resources Management
Southwestern Illinois College
Belleville, IL07.2026
Skills
- Consulting
- Training
- Payment Processing
- Professionalism and Courtesy
- Conflict resolution techniques
- Product and Service Knowledge
- Managing Multiple Priorities
- Customer Relationship Building
Timeline
Floating FSR II
Scott Credit Union
01.2024 - Current
Cash Management Coordinator
Fcb Banks
02.2023 - 01.2024
Assistant Manager - Finance & Accounts
Mariner Finance
08.2021 - 02.2023
Senior Personal Loan Specialist
One Main Finanical
08.2016 - 06.2021
Main Banker
River City Casino
01.2002 - 08.2016
No Degree - Human Resources Management
Southwestern Illinois College