Devyn Nguyen
Motion Fitness Group
Costa Mesa,CA
6
years of professional experience
Customer-oriented program manager with prior experience in the cafe and food industry interested in a part-time position on the Anvi team. Skilled in time-management, problem-solving, and communication.
Work History
OPERATIONS AND PROGRAM MANAGER
6 Years 4 Months- Managed a team of 25 employees across two locations, overseeing hiring, training, and process implementation.
- Developed operational KPIs and tracking systems to measure client retention rates by instructor, operational efficiency, and customer satisfaction through go-to-pilots surveys.
- Utilized Monday.com to implement process improvements to optimize daily operations and increase staff productivity through staff checklists and daily on-site management ensuring task completion and customer approval.
- Led strategic planning initiatives, collaborating with leadership to align business objectives with operational execution, resulting in a $15.0k increase in revenue from first-time clients in Q4 2024.
- Facilitated cross-functional communication, working with marketing, finance, and external vendors to drive growth.
- Implemented software solutions (MINDBODY) for customer accounts and operations, and trained all new staff on the software to ensure operational consistency.
PROGRAM MANAGER
1 Year 5 Months- Built and scaled the business from inception, leading operations, HR, and strategic growth initiatives, driving a 4x revenue increase from $60.6k in Q4 2023 to $250.0k in Q4 2024.
- Managed stakeholder relationships, ensuring clear communications and alignment between operations, finance, and marketing.
- Led financial planning, budgeting, and cost management to drive revenue growth, while overseeing monthly inventory summaries and assisting in the monthly P&L report preparation.
- Developed strategic partnerships, negotiating contracts with six vendors to support business expansion.
- Managed and optimized daily operations across five ordering platforms, driving efficiency and order accuracy.
- Designed performance tracking systems to optimize inventory, staffing, and customer engagement.
MARKET SPECIALIST
5 Months- Acted as corporate liaison and managed strategic business operations for 5-7 dealerships daily, ensuring alignment with Genesis’ luxury brand expansion and electrification strategy.
- Collaborated with engineering and technical teams to implement smart technology solutions that enhanced customer experience.
- Tracked GBX and GSX (survey) scores to monitor performance of sales and service departments of each dealership in my region, ensuring they hit their monthly objectives.
- Led operational enhancements across sales, service, and distribution channels, driving growth in Genesis’ new and certified pre-owned sales.
- Drove two dealership EV fleet expansion efforts, supporting dealer readiness for electrified vehicle sales and charging infrastructure planning.
- Negotiated with retailer management to ensure that processes were built and administered, dedicated personnel were put in place, and facilities held up to standards to provide consumers with a level of service that reflected brand ideals.
Education
B.S. - Business Administration
Skills
Customer Relationship Management
Business Operations
Strategy Marketing
Cross-Functional Leadership
Stakeholder Management
KPI and Performance Metrics Implementation
Customer Experience Optimization
Microsoft Suite
Google Suite
Monday.com
Tableau
Timeline
PROGRAM MANAGER
Sushi Trends
11.2023 - 04.2025Read More
MARKET SPECIALIST
Genesis Motor America
04.2023 - 09.2023Read More
OPERATIONS AND PROGRAM MANAGER
Motion Fitness Group
06.2020 - CurrentRead More
University of San Francisco
B.S. from Business Administration
Read More