Devynne Hogue
Mechanicsville,VA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Manager
Sweet Frog
Mechanicsville, VA
05.2022 - 12.2023
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Reviewed completed work to verify consistency, quality and conformance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA08-2023
Skills
- Policy Implementation
- Workforce Management
- Staff Development
- Performance Management
- Strategic Planning
- Complex Problem-Solving
- Staff Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Performance Evaluations
- Time Management
- Product Management
- Team Leadership
- Staff Training and Development
Early Grad
- Graduated high-school early to step right into life with a strong dedication for working and help better my skills in the work force.
Timeline
Manager
Sweet Frog
05.2022 - 12.2023
High School Diploma -
Lee Davis High School