Dewane Cumbee
Charlotte,NC
Summary
Accomplished Owner/Operator at BandH Llc with a proven track record in operations management and customer service excellence. Leveraged market research at Earth Fare Supermarket to expand market share. Skilled in documentation and reporting, with a talent for fostering team growth and enhancing patient wellbeing at Rebound Behavioral Health. Achieved increased customer satisfaction through strategic business planning and effective communication.
Overview
8
8
years of professional experience
Work History
Owner/Operator
BandH Llc
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Assistant Market Manager
Earth Fare Supermarket
12.2021 - Current
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Increased market share by developing and implementing targeted marketing strategies.
- Monitored competitor activity to stay abreast of industry trends and maintain a competitive edge in the marketplace.
- Enhanced customer satisfaction with exceptional service and proactive problem resolution.
Psych Technician
Rebound Behavioral Health
02.2016 - 02.2019
- Served as a reliable liaison between medical staff, therapists, psychiatrists, and patients'' family members for seamless communication.
- Provided educational resources to families, fostering understanding of mental health conditions and available treatments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality and privacy of patients'' personal information.
- Assisted in the development of individualized therapy programs, promoting patient growth and wellbeing.
Education
Associate Of Applied Science - Culinary Arts
Horry-Georgetown Technical College
Conway, SC05.2013
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
Timeline
Assistant Market Manager
Earth Fare Supermarket
12.2021 - Current
Psych Technician
Rebound Behavioral Health
02.2016 - 02.2019
Owner/Operator
BandH Llc
Associate Of Applied Science - Culinary Arts
Horry-Georgetown Technical College