DeWann C. Yelder
Dallas,TX
Summary
Results-driven Project Manager and Business Systems Analyst with a strong background in leading IT initiatives across sectors. Delivered cost efficiencies and enhanced system performance through effective vendor management and cross-functional collaboration. PMP and Certified Scrum Master certified, skilled in aligning technology solutions with business goals and facilitating communication between technical teams and stakeholders.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Project Manager
Dallas County Information Technology Services
Dallas, TX
09.2018 - Current
- Direct end-to-end SDLC for multi-departmental enterprise IT systems, from scoping and requirements gathering to deployment, testing, and post-implementation support.
- Coordinated cross-functional teams to ensure project alignment and timely delivery.
- Partner with decision-makers, system owners, and end-users to model business processes, resolve operational bottlenecks, and perform ROI analyses on proposed implementations.
- Facilitate cross-functional architecture and design sessions, translating complex requirements into technical specifications, diagrams, and actionable workflows for engineering teams.
- Oversee vendor contract compliance and SLAs for 3rd-party hardware and software, leading renewal negotiations to ensure alignment with agency needs.
Senior Business Systems Analyst
Mississippi Department of Public Safety (Criminal Information Center)
Pearl, MS
12.2012 - 09.2018
- Acted as primary liaison between agency leaders, analysts, systems programmers, and vendors to deliver complex, multi-agency IT projects.
- Authored and managed RFPs, MOUs, SOPs, and grant proposals to secure and allocate state and federal funds for critical infrastructure upgrades.
- Negotiated IT procurement contracts for goods and services while maintaining continuous oversight of system capabilities, funding guidelines, and legal compliance.
- Developed and delivered status presentations, feasibility studies, and executive briefings for upper-level state management.
Network Analyst Lead / Manager
Nortel Networks
Research Triangle Park, NC
06.2000 - 12.2010
- Led technical team in site assessments, diagnostic testing via VPN, and network software upgrades for CVoIP, wireline, and wireless platforms, enhancing overall network reliability.
- Spearheaded process improvement initiatives that consistently met timeline targets and improved internal operations.
- Evaluated peer performance and mentored junior staff while authoring technical documentation and standard operating procedures to standardize practices.
- Key Achievement: Ranked top contributor in group (2006–2010) and achieved a 97.92% hotline resolution rate against a 95% team goal.
Administrator Analyst
IBM
Research Triangle Park, NC
06.1999 - 05.2000
- Identified and resolved hardware, software, and LAN OS operational issues, ensuring minimal downtime for users.
- Diagnosed and resolved user problems through remote assistance tools effectively.
- Troubleshot daily IT desktop client issues across multiple departments and offices, facilitating seamless operations.
- Provided single-point-of-contact workstation and network infrastructure support for enterprise users.
- Managed high-volume inbound calls, delivering timely customer assistance and support to enhance user satisfaction.
Education
Master of Business Administration (MBA) -
Pfeiffer University
Misenheimer, NCBachelor of Science - Management Information Systems
University of Southern Mississippi
Hattiesburg, MSSkills
- Project management
- SDLC Management
- Requirements gathering & analysis
- Agile/Scrum Methodologies
- Scope definition
- Cross-functional leadership
- Vendor Management
- Contract Negotiation
- SLA Compliance
- Procurement Support
- Technical documentation
- Process Optimization
- Change management
- Gap analysis
- Hardware/Software Support
- Grant Administration
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
Timeline
Project Manager
Dallas County Information Technology Services
09.2018 - Current
Senior Business Systems Analyst
Mississippi Department of Public Safety (Criminal Information Center)
12.2012 - 09.2018
Network Analyst Lead / Manager
Nortel Networks
06.2000 - 12.2010
Administrator Analyst
IBM
06.1999 - 05.2000
Master of Business Administration (MBA) -
Pfeiffer University
Bachelor of Science - Management Information Systems
University of Southern Mississippi