Dewayna Winborn
Goodyear,AZ
Summary
Self-motivated professional dedicated to providing first-rate attention to guest needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Delivers dynamic service and fosters positive relationships with guests and coworkers. Offers a strong background in interpersonal, multitasking and computer capabilities.
Overview
5
5
years of professional experience
Work History
Quality Lab Technician
CAPS Pharmacy
Phoenix, Arizona
06.2023 - Current
- Environmental monitoring in differential levels of air, surface, and personnel bioburden
- Drafted deviations and investigations for bioburden recoveries
- Recorded environmental data in Excel and company database.
- Performed laboratory tests on raw materials, in-process samples and finished products to ensure quality standards were met.
Front Desk Associate
LA Fitness International
Goodyear, Arizona
06.2019 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Managed over 80 customer calls per day
- Used internal software to process reservations and help guests with billing information
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
Cashier & Sales Associate
JCPenney
Goodyear, Arizona
11.2019 - 01.2020
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Usher
Les Murakami Baseball Stadium
Honolulu, Hawaii
02.2019 - 05.2019
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Resolved conflicts and negotiated mutually beneficial agreements between parties, increasing customer satisfaction.
- Monitored guest behavior to ensure compliance with safety regulations.
Education
Associate of Arts - Exercise Science
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05-2024
Associate of Science -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ12-2022
Skills
- 3 Years of Customer Service Experience
- Office Administration
- File and Project Management
- Excellent Problem-Solving Skills
- Exceptional Interpersonal Skills
- Professional
Timeline
Quality Lab Technician
CAPS Pharmacy
06.2023 - Current
Cashier & Sales Associate
JCPenney
11.2019 - 01.2020
Front Desk Associate
LA Fitness International
06.2019 - 06.2022
Usher
Les Murakami Baseball Stadium
02.2019 - 05.2019
Associate of Arts - Exercise Science
Maricopa Community Colleges - Estrella Mountain Community College
Associate of Science -
Maricopa Community Colleges - Estrella Mountain Community College
Similar Profiles
Dewayna WinbornDewayna Winborn
Quality Lab Technician at CAPS PharmacyQuality Lab Technician at CAPS Pharmacy
Karla OrnelasKarla Ornelas
IV Pharmacy Technician at CAPS PharmacyIV Pharmacy Technician at CAPS Pharmacy
ASHLEY GARCIAASHLEY GARCIA
IV Pharmacy Technician at CAPS PharmacyIV Pharmacy Technician at CAPS Pharmacy