Dewayna Winborn
Goodyear,AZ
Summary
Detail-oriented Receptionist with extensive experience managing front desk operations, greeting guests, and efficiently routing correspondence. Proven track record in enhancing visitor experiences through exceptional telephone etiquette and organizational skills. Committed to supporting company objectives by providing top-tier administrative assistance and ensuring smooth daily operations. Adept at appointment scheduling while maintaining meticulous records.
Overview
6
6
years of professional experience
Work History
Quality Lab Technician
CAPS Pharmacy
Phoenix, Arizona
06.2023 - 12.2024
- Environmental monitoring in differential levels of air, surface, and personnel bioburden
- Drafted deviations and investigations for bioburden recoveries
- Recorded environmental data in Excel and company database.
- Performed laboratory tests on raw materials, in-process samples and finished products to ensure quality standards were met.
Front Desk Associate
LA Fitness International
Goodyear, Arizona
06.2019 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Managed over 80 customer calls per day
- Used internal software to process reservations and help guests with billing information
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
Cashier & Sales Associate
JCPenney
Goodyear, Arizona
11.2019 - 01.2020
- Answered questions about store policies and addressed customer concerns
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Usher
Les Murakami Baseball Stadium
Honolulu, Hawaii
02.2019 - 05.2019
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Resolved conflicts and negotiated mutually beneficial agreements between parties, increasing customer satisfaction.
- Monitored guest behavior to ensure compliance with safety regulations.
Education
Associate of Arts - Exercise Science
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05-2024
Associate of Science -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ12-2022
Skills
- Three Years in Customer Support
- Office Administration
- File and Project Management
- Strong Analytical Skills
- Exceptional Interpersonal Skills
- Optimistic Mindset
- Professional Competence
Timeline
Quality Lab Technician
CAPS Pharmacy
06.2023 - 12.2024
Cashier & Sales Associate
JCPenney
11.2019 - 01.2020
Front Desk Associate
LA Fitness International
06.2019 - 06.2022
Usher
Les Murakami Baseball Stadium
02.2019 - 05.2019
Associate of Arts - Exercise Science
Maricopa Community Colleges - Estrella Mountain Community College
Associate of Science -
Maricopa Community Colleges - Estrella Mountain Community College
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