Dewayne Avery
Henderson,Nevada
Summary
Proven Inventory Specialist at LAX Airport, adept in enhancing inventory accuracy and optimizing storage layouts. At Vigilant, spearheaded loss prevention strategies, reducing theft incidents significantly. Excels in teamwork and problem-solving, leveraging investigation techniques and customer service skills to deliver exceptional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Loss Prevention Training Specialist
Vigilant
Henderson, NV
12.2023 - 12.2024
- Served as a subject matter expert for employees at all levels within the organization, providing reliable assistance on any loss prevention-related concerns.
- Led regular meetings with store managers and staff members to discuss current challenges in maintaining a secure environment and brainstorm solutions.
- Improved loss prevention awareness by developing and implementing comprehensive training programs for employees.
- Enhanced employee performance through personalized coaching sessions and constructive feedback.
- Boosted employee knowledge of company policies by creating informative training materials and resources.
- Partnered with human resources teams to ensure consistent application of company policies related to employee theft or misconduct.
- Collaborated with store management to establish effective loss prevention strategies, resulting in decreased theft incidents.
- Evaluated the effectiveness of existing loss prevention procedures, recommending updates or modifications as needed to optimize results.
- Utilized data-driven analysis techniques to identify patterns in theft occurrences, allowing for better-targeted interventions.
- Executed successful undercover operations to identify potential areas of vulnerability within retail environments, leading to proactive security improvements.
- Assisted in the development of new hire orientation materials focused on loss prevention best practices, ensuring consistent messaging across all locations.
- Provided expert guidance on how to handle shoplifting incidents, empowering employees with the tools necessary to respond confidently and decisively.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Sales Associate
Walmart
Henderson, NV
02.2010 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Inventory Specialist
LAX Airport
Los Angeles, CA
05.2009 - 12.2009
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
Education
High School Diploma -
Goodwill Education
Victorville, CASkills
- External theft prevention
- Internal theft prevention
- Physical security
- Incident reporting
- Loss prevention strategies
- Investigation techniques
- Asset protection
- Employee awareness
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Certification
Nevada PILB card
Languages
English
Full Professional
Timeline
Loss Prevention Training Specialist
Vigilant
12.2023 - 12.2024
Sales Associate
Walmart
02.2010 - 12.2023
Inventory Specialist
LAX Airport
05.2009 - 12.2009
High School Diploma -
Goodwill Education