Stephen Sejda
Franklinville,NJ
Summary
Proven Loss Prevention Specialist with a track record of enhancing asset protection and risk management at Home Depot. Skilled in CCTV monitoring and customer service, I significantly improved loss prevention strategies. Expert in leveraging surveillance techniques and fostering strong relationships, leading to a notable decrease in theft incidents.
Overview
5
5
years of professional experience
Work History
Loss Prevention Specialist
Home Depot
11.2022 - 08.2024
- Created and maintained records of security incidents and investigations.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Collaborated with management to develop effective loss prevention policies and procedures tailored to store-specific needs.
- Trained and mentored engineers in MFL studies, loss investigation and reporting techniques.
- Established positive working relationships with local law enforcement agencies for efficient collaboration during investigations.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
Store Detective
ShopRite
04.2021 - 11.2022
- Assisted in the apprehension of shoplifters, following proper protocol and reporting procedures.
- Enhanced store security by conducting regular surveillance and monitoring activities.
- Utilized CCTV systems effectively to monitor customer activity, identify suspicious behavior, and prevent potential thefts from occurring.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
HVAC Technician
Sps Mechanical
09.2019 - 04.2021
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
Education
Fire 1 - Fire Science
Salem County Fire Academy
Salem, NJ06-2018
High School Diploma -
Woodstown Highschool
Woodstown, NJ09-2017
Skills
- Risk management
- CCTV systems
- Incident reporting
- Policy enforcement
- External theft prevention
- Internal theft prevention
- Investigations
- Asset protection
- Access control management
- CCTV monitoring
- Loss prevention strategies
- Physical security
- Surveillance techniques
- Interviewing techniques
- Customer service
- Time management
- Problem-solving
Languages
Spanish
Professional Working
Timeline
Loss Prevention Specialist
Home Depot
11.2022 - 08.2024
Store Detective
ShopRite
04.2021 - 11.2022
HVAC Technician
Sps Mechanical
09.2019 - 04.2021
Fire 1 - Fire Science
Salem County Fire Academy
High School Diploma -
Woodstown Highschool
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