Dewayne Ellis Jr
San Antonio
Summary
Results-driven bar server with extensive experience in fast-paced environments. Recognized for exceptional organization and teamwork, successfully streamlining operations while training new staff to uphold high service standards and maximize guest satisfaction.
Warehouse operations specialist with significant experience in order picking and inventory management. Proven ability to maintain high standards in accuracy and efficiency, ensuring timely and precise order fulfillment. Strong focus on teamwork and adaptability, consistently aligning with evolving operational demands. Skilled in utilizing warehouse management systems and equipment, with dependable and results-driven approach.
Experienced with efficiently picking and packing orders in fast-paced warehouse environment. Utilizes effective inventory management techniques to maintain accuracy and workflow. Track record of collaborating with team members to ensure timely and precise order fulfillment.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar Server
Cheesecake Factory Inc
Houston, TX
01.2023 - 02.2024
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed inventory levels, restocking supplies to maintain operational efficiency during high-volume shifts.
- Collaborated with kitchen staff to coordinate timely food and beverage delivery for optimal dining experience.
- Trained new employees on bar procedures, enhancing team performance and service quality.
- Implemented strategies to streamline drink preparation processes, improving workflow efficiency during peak hours.
- Oversaw bar operations, maintaining cleanliness and organization while adhering to health and safety regulations.
- Developed specialty drink menu items based on seasonal trends, attracting new customers and increasing sales opportunities.
- Mentored junior staff members, fostering a supportive team culture that emphasized skill development and collaboration.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
Server
Floyds Cajun Seafood
Sugar Land, TX
12.2021 - 02.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Trained and mentored new staff on menu knowledge and service standards.
- Managed table assignments and coordinated with kitchen staff for timely meal delivery.
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Implemented efficient workflow practices, improving service speed during peak hours.
- Collaborated with team members to streamline operations and enhance overall restaurant performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Kitchen Manager
Neyow's Creole Cafe
Houston, TX
10.2018 - 05.2022
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Trained and mentored kitchen staff, fostering a collaborative team environment.
- Developed and implemented new menu items, enhancing customer satisfaction and engagement.
- Streamlined food preparation processes, improving service speed during peak hours.
- Conducted regular quality checks on food items to maintain high culinary standards.
- Collaborated with suppliers to source fresh ingredients, optimizing cost efficiency.
- Analyzed kitchen performance metrics to identify areas for operational improvement.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Shift Leader
Plucker Wing Bar
Houston, TX
03.2017 - 09.2019
- Supervised daily operations to ensure seamless workflow and high-quality service.
- Trained and mentored new staff on menu items, customer service protocols, and operational procedures.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Monitored team performance to enhance productivity and maintain operational standards.
- Collaborated with management to develop training materials that improved onboarding processes for new hires.
- Resolved customer complaints promptly, enhancing guest satisfaction and retention rates.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Order Picker
William Sonoma
Houston, TX
06.2014 - 11.2017
- Operated forklifts and pallet jacks to efficiently transport products within warehouse.
- Selected and picked orders accurately based on customer specifications and shipping requirements.
- Maintained inventory accuracy through regular cycle counts and stock replenishment processes.
- Collaborated with team members to streamline order fulfillment and improve workflow efficiency.
- Excellent communication skills, both verbal and written.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Conducted quality checks to confirm product integrity before shipment, minimizing returns and errors.
- Ensured compliance with safety standards while handling hazardous materials in designated areas.
- Performed proper lifting and handling techniques to maintain safe working environment.
Education
High School Diploma -
North Texas Job Corps
McKinney, TXSkills
- Multitasking efficiency
- Workplace safety
- Teamwork orientation
- Cleanliness standards
- Menu memorization
- POS system operation
- Beverage preparation
- Order management
- Salesmanship
- Alcohol safety
- Excellent customer service
- Efficient multitasking
- Cleanliness and sanitation
- Money handling
- Organization and planning
- Food service
- Cash handling expertise
- Equipment operation
- Responsible alcohol service
- Order accuracy
- Guest needs assessment
- Food running
- Supply restocking
- Upselling strategies
- Menu presentation
- Table setting and bussing
- Hospitality and accommodation
- Point-of-sale system
- Menu design
- Drink order management
- Beverage preparation techniques
- Catering experience
- Teamwork
- Teamwork and collaboration
- Team player
- Problem-solving
- Time management
- Warm and friendly
- Order picking
- Order picking and processing
- Product picking
- Picking accuracy
- Warehouse safety
- Warehouse operations
- Loading and unloading
- Packing and shipping
- Heavy lifting
- Production line operations
- Light maintenance
Certification
- certified logistics associate, [Company Name] - [Timeframe]
- Licensed certified logistics technician - [Timeframe]
- Licensed tabc - [Timeframe]
- Licensed Texas food managers - [Timeframe]
Timeline
Bar Server
Cheesecake Factory Inc
01.2023 - 02.2024
Server
Floyds Cajun Seafood
12.2021 - 02.2023
Kitchen Manager
Neyow's Creole Cafe
10.2018 - 05.2022
Shift Leader
Plucker Wing Bar
03.2017 - 09.2019
Order Picker
William Sonoma
06.2014 - 11.2017
High School Diploma -
North Texas Job Corps