Overview
Work History
Education
Skills
Timeline
Intern

Dewayne Howard

New Orleans,LA

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Kids First Tiger Pediatric Clinic
New Orleans, LA
09.2022 - 09.2024
  • Greet all patients and their families with fast and friendly service
  • Answer, assisted and transferred appropriately over 75 calls daily using multi-line phone system
  • Scheduled and cancelled appointments for new and established patients accordingly
  • Called and reminded patients of upcoming appointments and lab work needed
  • Organized and Filed documents in patients chart using chart dividers
  • Ordered administrative office supplies for 10 staff members
  • Communicated with clinicians to ensure all patient needs were met
  • Captured insurance information at the time of check in using Captcha
  • Printed hippa policy, safety policies and medical data sheets for every patient upon discharge
  • Sorted incoming mails for 5 providers
  • Scanned documents using streem print
  • Received and sent incoming faxes
  • Stay compliant with Hippa Laws
  • OSHA compliant
  • Other duties as assigned
  • Analyze, research and interpret regulations
  • Effectively communicate in writing and orally
  • Documented and retrieved data in chart using EPIC and Cemer
  • Created excel spreadsheets
  • Used dual monitors to navigate between systems
  • Participated in conference trainings for administrative upgrades
  • Used medical terminology to communicate orders from nurses and providers to patients
  • Provided outstanding customers service to patients and their families.

Lead Customer Service Agent

Alaska Airlines
Kenner, LA
06.2019 - 05.2021
  • Greet all guest with dignity and respect at all times
  • Assisted guest with self-check in process using Kiosk machine
  • Checked guest in using a SMART check in system
  • Printed flight tickets and onboarding passes
  • Verified identity and check in and weighed luggage
  • Direct traffic lines when lines were long
  • Arrange wheelchair transportation for disable patients to be transported to gates
  • Troubleshoot issues and drive resolutions
  • Respond to customer inquiries, handle complaints and provide feedback to leadership
  • Provide training to new agents and refresher updates to agent already onboard
  • Other duties as assigned.

Education

Dental Assisting -

Unitech Training Academy - Lafayette
Lafayette, LA
03.2022

Science Education - Science Education

Delgado Community College
New Orleans, LA
07.2021

High School Diploma -

Lord Beaconsfield Landry-Oliver Perry Walker High School
New Orleans, LA
05.2019

Skills

  • Microsoft Word
  • Excel
  • One Drive
  • Open Scape
  • PowerPoint
  • Publisher Outlook
  • Skype

Timeline

Patient Access Representative

Kids First Tiger Pediatric Clinic
09.2022 - 09.2024

Lead Customer Service Agent

Alaska Airlines
06.2019 - 05.2021

Dental Assisting -

Unitech Training Academy - Lafayette

Science Education - Science Education

Delgado Community College

High School Diploma -

Lord Beaconsfield Landry-Oliver Perry Walker High School

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Dewayne Howard