Dewayne Howard
New Orleans,LA
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Kids First Tiger Pediatric Clinic
09.2022 - 09.2024
- Greet all patients and their families with fast and friendly service
- Answer, assisted and transferred appropriately over 75 calls daily using multi-line phone system
- Scheduled and cancelled appointments for new and established patients accordingly
- Called and reminded patients of upcoming appointments and lab work needed
- Organized and Filed documents in patients chart using chart dividers
- Ordered administrative office supplies for 10 staff members
- Communicated with clinicians to ensure all patient needs were met
- Captured insurance information at the time of check in using Captcha
- Printed hippa policy, safety policies and medical data sheets for every patient upon discharge
- Sorted incoming mails for 5 providers
- Scanned documents using streem print
- Received and sent incoming faxes
- Stay compliant with Hippa Laws
- OSHA compliant
- Other duties as assigned
- Analyze, research and interpret regulations
- Effectively communicate in writing and orally
- Documented and retrieved data in chart using EPIC and Cemer
- Created excel spreadsheets
- Used dual monitors to navigate between systems
- Participated in conference trainings for administrative upgrades
- Used medical terminology to communicate orders from nurses and providers to patients
- Provided outstanding customers service to patients and their families.
Lead Customer Service Agent
Alaska Airlines
06.2019 - 05.2021
- Greet all guest with dignity and respect at all times
- Assisted guest with self-check in process using Kiosk machine
- Checked guest in using a SMART check in system
- Printed flight tickets and onboarding passes
- Verified identity and check in and weighed luggage
- Direct traffic lines when lines were long
- Arrange wheelchair transportation for disable patients to be transported to gates
- Troubleshoot issues and drive resolutions
- Respond to customer inquiries, handle complaints and provide feedback to leadership
- Provide training to new agents and refresher updates to agent already onboard
- Other duties as assigned.
Education
Dental Assisting -
Unitech Training Academy - Lafayette
Lafayette, LA03.2022
Science Education - Science Education
Delgado Community College
New Orleans, LA07.2021
High School Diploma -
Lord Beaconsfield Landry-Oliver Perry Walker High School
New Orleans, LA05.2019
Skills
- Microsoft Word
- Excel
- One Drive
- Open Scape
- PowerPoint
- Publisher Outlook
- Skype
Timeline
Patient Access Representative
Kids First Tiger Pediatric Clinic
09.2022 - 09.2024
Lead Customer Service Agent
Alaska Airlines
06.2019 - 05.2021
Dental Assisting -
Unitech Training Academy - Lafayette
Science Education - Science Education
Delgado Community College
High School Diploma -
Lord Beaconsfield Landry-Oliver Perry Walker High School