Dewayne Rowe
Pontiac
Summary
Results-oriented sales leader with a strong background in insurance sales, client account management, and professional networking. Adept at developing tailored solutions and executing effective outreach strategies to exceed sales targets and maximize client satisfaction.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Agent
Results CX
Norristown, PA
05.2025 - Current
- Assisted clients in selecting appropriate insurance policies based on needs and preferences.
- Educated customers on policy details, coverage options, and claims processes.
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Processed applications and maintained accurate records in the CRM system.
Medicare Sales Agent
Exact Benefits Group
Westerville, OH
03.2023 - 05.2025
- Educated clients on Medicare plans, ensuring understanding of benefits and enrollment processes.
- Developed tailored insurance solutions to meet diverse client needs and preferences.
- Conducted market analysis to identify trends, enhancing outreach strategies for potential clients.
- Collaborated with team members to streamline application processes, improving overall efficiency.
Sales Team Leader
Tranzact Insurance Solutions
Fort Lee, NJ
06.2020 - 03.2023
- Led sales team to exceed targets through strategic planning and performance analysis.
- Developed training programs to enhance product knowledge and sales techniques among team members.
- Implemented customer relationship management (CRM) system to streamline lead tracking and follow-up processes.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
Customer Support Specialist
TTEC Services
Austin, TX
08.2018 - 03.2023
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Guided customers in troubleshooting technical issues, enhancing user experience and satisfaction.
- Collaborated with cross-functional teams to streamline support processes, improving service efficiency.
- Analyzed feedback trends to identify areas for improvement in customer support services.
Education
Bachelor of Science - Human Services
Colorado Technical University
Colorado Springs, CO05-2013
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Client retention
- Professional networking
Timeline
Licensed Insurance Agent
Results CX
05.2025 - Current
Medicare Sales Agent
Exact Benefits Group
03.2023 - 05.2025
Sales Team Leader
Tranzact Insurance Solutions
06.2020 - 03.2023
Customer Support Specialist
TTEC Services
08.2018 - 03.2023
Bachelor of Science - Human Services
Colorado Technical University