Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Dewayne Thomas

Tempe,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Concentrix
Tempe, AZ
02.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers

Call Center Customer Service Representative

Asurion
Phoenix, AZ
04.2018 - 02.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.

Inbound Call Center Agent

Sears Corporate Office, Sears Holdings Call Center
Tempe, AZ
01.2015 - 03.2018
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Education

Associate of Arts - Business Administration

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ
06.2017

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality

Timeline

Customer Service Representative

Concentrix
02.2021 - Current

Call Center Customer Service Representative

Asurion
04.2018 - 02.2020

Inbound Call Center Agent

Sears Corporate Office, Sears Holdings Call Center
01.2015 - 03.2018

Associate of Arts - Business Administration

Maricopa Community Colleges - South Mountain Community College
Dewayne Thomas