Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
Tempe, AZ
02.2021 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers
Call Center Customer Service Representative
Asurion
Phoenix, AZ
04.2018 - 02.2020
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Inbound Call Center Agent
Sears Corporate Office, Sears Holdings Call Center
Tempe, AZ
01.2015 - 03.2018
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Education
Associate of Arts - Business Administration
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ
06.2017
Skills
Understanding Customer Needs
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Upbeat and Positive Personality
Timeline
Customer Service Representative
Concentrix
02.2021 - Current
Call Center Customer Service Representative
Asurion
04.2018 - 02.2020
Inbound Call Center Agent
Sears Corporate Office, Sears Holdings Call Center
01.2015 - 03.2018
Associate of Arts - Business Administration
Maricopa Community Colleges - South Mountain Community College