DeWayne Townsend
Fort Wayne,IN
Summary
Dynamic customer-focused professional with over 8 years of experience in customer service, operations, and leadership. Recognized for exceptional communication skills and a proven track record in fostering team collaboration, training, and effective problem-solving. Highly adaptable and detail-oriented, equipped to leverage strong communication abilities in a remote role that supports clients, teams, and organizational objectives. Committed to driving success through a client-centered approach and a passion for enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Remote Communications Assistant
Mackenzie Turner Photo + Film LLC
Fort Wayne, IN
09.2024 - Current
- Handled client invoices and payment tracking with accuracy and confidentiality.
- Managed customer communications through email, phone, and messaging platforms.
- Scheduled client appointments and coordinated project timelines.
- Created and maintained organized digital records to streamline remote workflow.
- Provided professional, client-facing support ensuring a positive experience.
Key Holder Associate
Belmont Beverage
Fort Wayne, IN
11.2023 - 07.2024
- Delivered excellent customer service and resolved concerns with professionalism.
- Acted as a communication bridge between staff and management.
- Supported team growth through professional development and product knowledge.
Production Worker
General Motors
Fort Wayne, IN
01.2022 - 07.2023
- Ensured safety by clearly communicating and enforcing quality control standards.
- Partnered with team members to troubleshoot issues and streamline production.
CNC Operator
Marvin
Warroad, MN
06.2021 - 11.2021
- Operated machinery with precision and clear communication of production requirements.
Mechanic
Ruble Trucks
New Haven, IN
03.2021 - 05.2021
- Diagnosed and explained mechanical issues to customers in a clear, accessible way.
- Documented processes to ensure accurate communication and workflow.
Welder/Fabricator
Faurecia
Fort Wayne, IN
08.2019 - 03.2021
- Partnered with engineers and colleagues, using teamwork to complete fabrication tasks.
Welder/Fabricator
Poseidon Barge Corporation
Berne, IN
02.2019 - 05.2020
- Collaborated with team members while safely handling large machinery.
Machine Operator/Packer
Hoffmaster Group, Inc
Fort Wayne, IN
08.2018 - 05.2019
- Trained new employees to strengthen communication and workflow efficiency.
- Maintained accurate documentation for quality control.
Education
AWS Welding - undefined
Freedom Academy
IN07.2019
GED - undefined
Anthis Career Center
Fort Wayne, IN10.2010
Skills
- Customer Service & Communication
- Team Collaboration & Training
- Remote-Friendly Skills (Digital Tools, Organization, Time Management)
- Problem-Solving
- Documentation & Reporting
- Technical Knowledge
Timeline
Remote Communications Assistant
Mackenzie Turner Photo + Film LLC
09.2024 - Current
Key Holder Associate
Belmont Beverage
11.2023 - 07.2024
Production Worker
General Motors
01.2022 - 07.2023
CNC Operator
Marvin
06.2021 - 11.2021
Mechanic
Ruble Trucks
03.2021 - 05.2021
Welder/Fabricator
Faurecia
08.2019 - 03.2021
Welder/Fabricator
Poseidon Barge Corporation
02.2019 - 05.2020
Machine Operator/Packer
Hoffmaster Group, Inc
08.2018 - 05.2019
AWS Welding - undefined
Freedom Academy
GED - undefined
Anthis Career Center