Dewonshay Harper
Grand Prairie,TX
Summary
Results-driven claims associate and customer service professional with a proven track record in the insurance industry. Seeking a team-oriented organization that values people and offers a challenging environment to leverage experience and contribute to achieving corporate goals. Known for decisive negotiation skills and ability to drive sales. Committed to delivering exceptional service and exceeding customer expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Claims Associate
State Farm
01.2024 - Current
- Conducted thorough investigations of auto accidents to determine liability accurately and expedite claim resolution.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Enhanced customer satisfaction by efficiently managing and resolving auto claims in a timely manner.
- Collaborated with internal departments, such as underwriting and legal teams, to resolve complex claims issues.
- Contributed to a positive work environment through effective communication with team members and supervisors.
- Generated, posted and attached information to claim files.
Financing
Carmax CEC
Norcross, GA
04.2023 - 12.2023
- Built and established relationships with clientele to improve future business opportunities.
- Developed and maintained database of financial records for clients.
- Advised customers of tailor made recommendations for vehicles based upon their financial situations.
- I ran finance applications for customers as well as created store transfers.
- Scheduled express pickups and home deliveries for customer vehicles.
- Managed returns, exchanges and refunds in accordance with store policy.
- Listened to customer needs and desires to identify and recommend optimal products.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Made approval and denial recommendations by determining accurate risk levels.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
Debt Specialist III
T.D Banks
08.2020 - 03.2023
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services and collection strategies.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Collected on delinquent accounts to reduce overdue balances.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Conducted thorough investigations on debtor accounts to determine appropriate collection strategies.
- Researched billing errors and discrepancies to initiate corrective action.
Collections Specialist
ADT
07.2019 - 05.2020
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Negotiated to collect balance in full.
Customer service representative
Fanatics call center
08.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
Education
High School Diploma -
Norcross High School
Norcross, GA2016
Skills
- Correspondence Sorting and Filing
- Report Writing
- Credit Accounts
- Negotiation and Resolution
- Payment Processing
- Updating Customer Accounts
- Account Monitoring
- Multitasking and Prioritization
- Data Entry and Maintenance
- Creative Problem Solving
- Verbal and Written Communication
- Customer Satisfaction
- Team Meetings
- Converting Leads
- Online Chat
- Customer Relations
- Inbound and Outbound Leads
- Claims Investigation
- Policy Interpretation
- Claims review
- Underwriting guidelines
- Documentation Review
- Risk Assessment
- Credit analysis
- Quality Assurance
- Application Review
Certification
Certified Credit repair Consultant
insurance adjusters license
Timeline
Auto Claims Associate
State Farm
01.2024 - Current
Financing
Carmax CEC
04.2023 - 12.2023
Debt Specialist III
T.D Banks
08.2020 - 03.2023
Collections Specialist
ADT
07.2019 - 05.2020
Customer service representative
Fanatics call center
08.2017 - 07.2018
High School Diploma -
Norcross High School