Karla Taylor
Bloomington,IL
Summary
Compassionate and adept at developing safe and trusting relationships with expectant parents and families with young children through volunteer and personal experience. Experience updating charts and providing detailed, comprehensive assessments, as well as providing social support and needed services.
Overview
17
17
years of professional experience
Work History
Auto Claims Associate
State Farm Insurance Inc
11.2016 - 08.2022
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Policy Service Representative
Illinois Mutual Life Insurance Company
07.2012 - 10.2015
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Operations Support Specialist
American Red Cross Blood Services
07.2005 - 06.2011
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Acted as liaison between Operations Department and Regional Management to determine staff competency and accuracy.
Education
Bachelor of Arts - Organizational Management; Minor - Psychology
Ashford University
San Diego, CA05.2011
Skills
- BrightPoint - Parents Care & Share, ROCK Volunteer Facilitator
- Sunday School Teacher, Ages 3 -13 New Hope Fellowship Church
- Lesson Development and Activity Planning
- Provided Feedback as needed to Parents
- Certified Adult Literacy Tutor - Common Place of Peoria IL
- Provided Problem-Solving and Life Skills training as needed
- Encouraged Confidence Building among participants
- Evaluated Progress
- Recommended support as needed for food, shelter, transportation, GED prep, etc
Timeline
Auto Claims Associate
State Farm Insurance Inc
11.2016 - 08.2022
Policy Service Representative
Illinois Mutual Life Insurance Company
07.2012 - 10.2015
Operations Support Specialist
American Red Cross Blood Services
07.2005 - 06.2011
Bachelor of Arts - Organizational Management; Minor - Psychology
Ashford University
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