Jakob Luciano
Auto Claims Associate
McKinney,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Auto Claims Associate
State Farm
Richardson, TX
08.2021 - Current
- Followed up with customers on unresolved issues.
- Interviewed agents, Insureds and claimants to file loss reports.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Provided loss control reporting for clients.
Delivery Associate
Boxaporter
Wylie, TX
10.2020 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Delivery Associate
Boxaporter
Garland, TX
02.2020 - 06.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Security Installation Technician
DEFENDERS
Garland, TX
09.2019 - 02.2020
- Educated customers on effective use of security systems.
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Developed team communications and information for meetings.
- Explained how to properly use security systems so that customers were knowledgeable.
Field Technician
Sparks Technologies
Garland, TX
08.2018 - 08.2019
- Lead a team as Foreman for multiple projects.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Adjusted machine settings to maximize performance and equipment longevity.
- Utilized safety practices with no complaints or accidents.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Served as technical consultant on environmental policies to maintain regulatory compliance.
- Managed repair documentation for camera troubleshooting.
Dish Washer
Kyoto Japanese Steak House
Rockwall, TX
01.2018 - 07.2018
- Stepped into additional roles during busy times to boost coverage of important stations.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots used often by kitchen staff.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
Cart Attendant
Target
Humble, Tx
05.2017 - 12.2017
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Periodically disinfected carts preventing spread of disease.
- Collected carts left in parking areas and returned to retail stores.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Assisted co-workers in restocking and conducting inventory of store.
- Conducted regular restroom checks to promote well-stocked consumables such as paper towels and bath tissue.
Housekeeper Aide
HCR ManorCare, W
Hemet, Ca
01.2016 - 04.2016
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Prepared rooms with top-notch standards every time.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
- Handled guest complaints about housekeeping services and referred problems to management.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
- Made beds quickly to maximize team efficiency.
- Trained other staff members by physically demonstrating complex tasks.
Porter
Whataburger
Garland, TX
06.2015 - 08.2015
- Communicated with coworkers and managers about completed duties.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Performed cleaning and maintenance duties as directed.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
Lead Customer Support
Friction Industries
Hemet, CA
12.2013 - 05.2015
- 00
- Answering phones
- Troubleshooting camera issues
Assembly line worker
Sanden
Wylie, Sanden, TX
09.2013 - 10.2013
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assisted quality assurance by inspecting items and removing defective parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
Education
diploma received -
Rockwall High School
08.2009 - 05.2013
Skills
Written and verbal communication
Technical Analysis
Staff education and training
Technical Support
Complaint resolution
Claims
Timeline
Auto Claims Associate
State Farm
08.2021 - Current
Delivery Associate
Boxaporter
10.2020 - 01.2021
Delivery Associate
Boxaporter
02.2020 - 06.2020
Security Installation Technician
DEFENDERS
09.2019 - 02.2020
Field Technician
Sparks Technologies
08.2018 - 08.2019
Dish Washer
Kyoto Japanese Steak House
01.2018 - 07.2018
Cart Attendant
Target
05.2017 - 12.2017
Housekeeper Aide
HCR ManorCare, W
01.2016 - 04.2016
Porter
Whataburger
06.2015 - 08.2015
Lead Customer Support
Friction Industries
12.2013 - 05.2015
Assembly line worker
Sanden
09.2013 - 10.2013
diploma received -
Rockwall High School
08.2009 - 05.2013