Dexinni Pettis
Kannapolis,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am also a hardworking and enthusiastic supervisor trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
COOK
Sodexo
Davidson, NC
10.2020 - Current
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Maintained food safety and sanitation standards.
Supervisor
Carowinds
Charlotte, NC
10.2016 - Current
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Bakery Worker
The Cheesecake Factory
Charlotte, NC
08.2019 - 06.2020
- Whip, Plate and design cheesecakes, Help customers identify Cheesecakes, Package cheesecakes for To-Go orders, Open the Bakery, Answer phones calls and take orders over the phone, Self-managed, Creativity, Attention to details
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Increased sales with effective product promotions and attractive displays.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Baker
Delaware North Panthers Stadium
Charlotte, NC
08.2019 - 01.2020
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Followed food safety standards when handling ingredients.
- Determined baking times for various items.
Pastry Chef
Myers Park Country Club
Charlotte, NC
11.2018 - 08.2019
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
- Implemented portion control measures that lowered costs without compromising product quality or customer satisfaction.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Determined baking times for various items.
- Cleaned and maintained kitchen equipment and oven.
- Prepared dough for variety of pastries, cakes and breads.
Education
A.A.S. - Baking & Pastry Arts
Johnson & Wales University
Charlotte, NC05.2017
Culinary Certificate -
Fayetteville Technical Community College
Fayetteville, NC01.2015
Skills
- Contamination Prevention
- Food Handling
- Order Verification
- Sanitation
- Professional Demeanor
- Team Collaboration
- Interpersonal Skills
- Professionalism
- Food Inspection
- ServSafe Certification
- Multitasking Abilities
- Time management
Certification
National Restaurant Association, ServSafe Certification, 11/01/21, Present
System Knowledge
- Microsoft Excel
- Microsoft Word
- Power point
Timeline
COOK
Sodexo
10.2020 - Current
Bakery Worker
The Cheesecake Factory
08.2019 - 06.2020
Baker
Delaware North Panthers Stadium
08.2019 - 01.2020
Pastry Chef
Myers Park Country Club
11.2018 - 08.2019
Supervisor
Carowinds
10.2016 - Current
A.A.S. - Baking & Pastry Arts
Johnson & Wales University
Culinary Certificate -
Fayetteville Technical Community College