Dexkitta Williams
Birmingham,AL
Summary
Dynamic and results-driven professional with over 15 years of experience in operational management and office administration. A self-starter adept at empowering teams, optimizing processes, and delivering superior outcomes in fast-paced environments. Recognized for leveraging strong business acumen and interpersonal skills to lead staff effectively and meet organizational goals. Proven track record in enhancing customer satisfaction and driving service excellence. Seeking an executive position to further contribute to organizational success through strategic planning and operational efficiency.
Overview
9
9
years of professional experience
Work History
Receptionist
Regimen Pediatric Healthcare
07.2025 - Current
- Customer Engagement and Administrative Support: Greet families and children professionally, providing friendly and knowledgeable assistance to ensure a positive first impression. Confirm appointments, communicate effectively with parents and guardians, and maintain accurate patient records to streamline clinic operations.
- Communication and Office Operations: Answer incoming calls promptly, directing inquiries to appropriate staff members or specialists to facilitate efficient communication. Support office productivity by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Client Onboarding and Record Management: Assist with onboarding new patients by ensuring the timely and accurate completion of registration forms, consent forms, immunization records, and health histories, thereby enhancing patient relations and operational efficiency.
- Insurance and Billing: Verify insurance coverage for pediatric and behavioral health services. Collect copayments or payments at the time of service. Assist with billing processes, including submitting insurance claims related to pediatric and behavioral services. Follow up on unpaid claims or balances to ensure timely resolution.
- Reception Area Management: Maintain a clean, organized, and welcoming reception area that reflects positively on the clinic. Ensure the waiting environment is comfortable and child-friendly, and manage the flow of patients to reduce wait times.
Sales Coordinator
Courtyard by Marriott
06.2025 - 09.2025
- Sales Strategy and Resource Management: Collaborated closely with the sales team to prioritize tasks, set achievable goals, and efficiently allocate resources, which resulted in increased productivity and revenue growth.
- Sales Activity Documentation: Maintained accurate and comprehensive records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications, ensuring data integrity and streamlined reporting.
- Business Development and Client Relations: Increased sales revenue by building strong relationships with clients and proactively identifying new business opportunities to expand market presence.
- Process Optimization: Streamlined sales processes to improve operational efficiency and enhance customer satisfaction, contributing to a more responsive sales cycle.
- Customer Support and Relationship Building: Cultivated long-term relationships with existing clients by providing ongoing support throughout the post-sales process, fostering loyalty and repeat business.
Senior Manager of Operations
Visions Beauty Distributors
02.2017 - 03.2025
- Policy Development and Operational Planning: Developed and implemented departmental policies, objectives, and operational plans that significantly enhanced productivity and service delivery across the organization.
- Cross-Functional Leadership: Led cross-functional teams to achieve company objectives, systematically monitoring compliance with policies and swiftly resolving operational challenges to ensure smooth workflows.
- Customer Service Excellence: Delivered outstanding customer service by promptly addressing inquiries and complaints, while innovating new methodologies that elevated performance and enhanced overall customer satisfaction.
- Project Management and Resource Allocation: Established and maintained project timelines with clear milestones for product development, skillfully managing budgeting and resource allocation across development, marketing, and distribution phases.
- Risk Management and Customer Insights: Identified potential project risks and developed effective mitigation strategies, leveraging customer insights gathered from surveys and focus groups to refine and enhance product concepts.
- Logistics Management: Optimized warehouse layout and inventory management processes to improve supply chain coordination and enhance operational efficiency.
- Strategic Collaboration: Collaborated with senior leadership to formulate long-term strategic plans that align with organizational goals, driving sustainable success and growth initiatives.
Education
Bachelor of Science - Human Resources Management
Athens State University
Athens, AL05-2007
Skills
- Product Management
- Customer Service Excellence
- Operational Streamlining
- Task Prioritization & Multitasking
- Team Empowerment & Supervision
- Problem Solving & Conflict Resolution
- Strong Communication Skills
- Policy & Procedures Compliance
PROFESSIONAL SKILLS
- Develop and implement departmental policies, objectives, and operational plans.
- Lead cross-functional teams to meet company objectives and enhance productivity.
- Monitor compliance with company policies and effectively resolve operational issues.
- Deliver exceptional customer service, addressing inquiries and complaints promptly and professionally.
- Innovate and implement strategic methodologies to drive business performance.
- Analyze data to create actionable insights for improved service delivery.
- Foster a positive work environment that encourages team collaboration and excellence.
Timeline
Receptionist
Regimen Pediatric Healthcare
07.2025 - Current
Sales Coordinator
Courtyard by Marriott
06.2025 - 09.2025
Senior Manager of Operations
Visions Beauty Distributors
02.2017 - 03.2025
Bachelor of Science - Human Resources Management
Athens State University