Diego Urdaneta
Coral Gables,United States
Summary
Dedicated and driven student with a strong work ethic and practical experience. Deep understanding of core subject matter. Meticulous and detail-oriented approach. Exceptional observational skills to identify key details and make informed decisions. Highly organized and effective communicator. Excels in collaborating with others to achieve shared goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Four Points By Marriott
03.2024 - Current
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Collaborated with housekeeping and maintenance teams to maintain a high standard of cleanliness in rooms and common areas.
- Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring a seamless guest experience.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Assistant Manager
P.pole Pizza
01.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Contributed to the recruitment and onboarding processes for maintaining optimal staffing levels.
Hotel Front Desk Agent
Chateaublau Hotel
01.2022 - 12.2022
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Safely processed payments and updated records while maintaining the confidentiality of sensitive customer information.
- Maintained the hotel's exceptional service reputation by professionally handling guest complaints and skillfully resolving issues.
- Efficiently organized transportation needs for guests by collaborating with shuttle drivers and reputable taxi services, guaranteeing prompt and reliable travel assistance.
Cashier
P.Pole Pizza
06.2021 - 12.2022
- Provided personalized recommendations to customers based on their preferences and prepared orders accordingly.
- Greeted customers entering the store and respond quickly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed problem-solving and multitasking responsibilities at the restaurant while ensuring counter preparation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Bussiness Administration
Miami Dade College
Miami, FL05.2025
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05.2023
Skills
- Organization skills
- Team Leadership
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Product Management
- Business Administration
Awards
employee of the month - P.Pole Pizza, 10/01/22, I was awarded the employee of the month title for my exceptional customer service skills and problem-solving abilities.
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support in June 2024.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Resolved product issue through consumer testing.
Certification
ServSafe Food Handler - ServSafe Certified
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Four Points By Marriott
03.2024 - Current
Assistant Manager
P.pole Pizza
01.2023 - 02.2024
Hotel Front Desk Agent
Chateaublau Hotel
01.2022 - 12.2022
Cashier
P.Pole Pizza
06.2021 - 12.2022
Associate of Arts - Bussiness Administration
Miami Dade College
High School Diploma -
Coral Gables Senior High School
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