Diego Urdaneta
Coral Gables,United States
Summary
Dedicated and driven student with a strong work ethic and practical experience. Deep understanding of core subject matter. Meticulous and detail-oriented approach. Exceptional observational skills to identify key details and make informed decisions. Highly organized and effective communicator. Excels in collaborating with others to achieve shared goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Four Points By Marriott
3861 SW 40th ST, Coarl Gables, Fl
03.2024 - Current
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Collaborated with housekeeping and maintenance teams to maintain a high standard of cleanliness in rooms and common areas.
- Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring a seamless guest experience.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Assistant Manager
P.pole Pizza
279 Miracle Mile, Coral Gables, Florida
01.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Contributed to the recruitment and onboarding processes for maintaining optimal staffing levels.
Hotel Front Desk Agent
Chateaublau Hotel
1111 Ponce De Leon Av, Coral Gables, FL
01.2022 - 12.2022
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Safely processed payments and updated records while maintaining the confidentiality of sensitive customer information.
- Maintained the hotel's exceptional service reputation by professionally handling guest complaints and skillfully resolving issues.
- Efficiently organized transportation needs for guests by collaborating with shuttle drivers and reputable taxi services, guaranteeing prompt and reliable travel assistance.
Cashier
P.Pole Pizza
279 Miracle Mile, Coral Gables, Florida
06.2021 - 12.2022
- Provided personalized recommendations to customers based on their preferences and prepared orders accordingly.
- Greeted customers entering the store and respond quickly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed problem-solving and multitasking responsibilities at the restaurant while ensuring counter preparation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Bussiness Administration
Miami Dade College
Miami, FL05.2025
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05.2023
Skills
- Organization skills
- Team Leadership
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Product Management
- Business Administration
Awards
employee of the month - P.Pole Pizza, 10/01/22, I was awarded the employee of the month title for my exceptional customer service skills and problem-solving abilities.
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support in June 2024.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Resolved product issue through consumer testing.
Certification
ServSafe Food Handler - ServSafe Certified
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Four Points By Marriott
03.2024 - Current
Assistant Manager
P.pole Pizza
01.2023 - 02.2024
Hotel Front Desk Agent
Chateaublau Hotel
01.2022 - 12.2022
Cashier
P.Pole Pizza
06.2021 - 12.2022
Associate of Arts - Bussiness Administration
Miami Dade College
High School Diploma -
Coral Gables Senior High School